Hi, I’m
Sachin Singh
Bangalore
Summary
Results driven Product Manage/Product Owner & Business Analyst with 12 years of experience in IT across domains like Financial Services, Retail, LIMS, Health & Insurance, Automobile, specialising in aligning business and IT stakeholders to manage product delivery. Skilled in owning and managing product backlogs, driving change requests, and collaborating with Technical Service Owners to ensure service outcomes meet business requirements. Expertise in incident resolution, problem management, and ensuring compliance with internal controls, IT policies, and audit standards. Proficient in SDLC, service delivery practices, and tools like ServiceNow and JIRA, with a strong track record of managing operational change and driving successful IT product outcomes in complex environments.
Overview
12
years of professional experience
1
Certification
Work History
Eurofins IT Solutions India Pvt. Ltd
Product Manager | Product Owner | Business Analyst
03.2019 - Current
Job overview
- Concisely documented and presented project requirements to relevant stakeholders from different areas such as Product and Marketing
- Supported technology team through the Scrum by providing application expertise to minimize project risks and ensure a quality product
- Partnered with business counterparts to meliorate content management and user friendliness of the quoting application
- Address queries or concerns from our development team and resolving them or get back to business users for reassessment
- Detailed documentation, setting up meetings and driving them with business user for sign offs and approvals and co-coordinating with the technical team
- Converting requirements to business cases and work with the technical team for better understanding
- Expertise in preparing Integration Test Plan which was used by the functional team as well as the development team
- Acted as single point of contact between Project Management and development team from solution planning, sizing, to fulfillment
- Persuade visual designers by understanding usability and design principles
- Creating application Prototypes and screen mock-ups
- Creating graphical representations of complex business processes
- Experience in using VISIO, MS office
- Involved in preparing Process Flow Diagram & other UML Diagrams using MS Visio
- Managed relationship with programmers and bridged communication between testing team and development team
- Performed root cause analysis on defect reports in search of trends and forms of improving defect triaging
- Clarified issues with the development teams during efforts to validate designs and functional specification
- Involved in developing a full suite of test cases by reviewing User Stories to test the stability of the application in Agile Environment
- Derived Test Scenarios and Test cases using Functional and Requirements specifications
- Peer Review of Test Scenario's
- Created User stories in Azure
- Coordinated project planning and execution with team members and team leads.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Prioritized roadmap in order to achieve product goals and metrics.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Liaised with clients to better understand business needs and current market landscape.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Wipro
QA Lead Analyst and Scrum Master
09.2018 - 03.2019
Job overview
- Worked as QA lead and Scrum master for Healthcare Giant Roche Diagnostics & Multiple Projects.
- Ensured Products are defect free
- Improved quality processes for increased efficiency and effectiveness.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
Wipro
QA Lead Analyst and Scrum Master
05.2016 - 09.2018
Job overview
- Worked as QA Lead Analyst and Scrum Master for Retail Giant Walmart with leading 2 projects single handedly from offshore.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Documented diagnostic findings in reports to inform stakeholders of product performance.
- Created testing scenarios for long-term and expedited development schedules.
Wipro
Sr. Quality Assurance Analyst
04.2015 - 05.2016
Job overview
- Worked as Sr. Software Test Engineer and Scrum Master for retail giant Walmart with various projects.
- Worked on Insurance, Health and Optical, Automobile projects
- Optimized test cases to maximize success of manual software testing.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Proposed development and testing improvements to positively impact usability, function and performance.
Wipro
Quality Assurance Analyst
05.2013 - 04.2015
Job overview
- Worked as Quality Assurance Analyst and Scrum Master in a leading UK Banking and Financial services client for Payment Gateway Testing.
- Understanding Payment Gateways and APIs.
- Validating end-to-end payment workflows (e.g., checkout process, refunds, and chargebacks).
- Validating end-to-end payment workflows (e.g., checkout process, refunds, and chargebacks).
- Ensuring seamless communication between the payment gateway, merchant, and bank.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Reported progress, test metrics and results to project stakeholders.
Education
Birla Institute of Technology And Science, Pilani, India
Master of Technology - MTech from Computer Science
12-2017
KLS GOGTE COLLEGE, Belgaum, India
Bachelor's Degree from Computer Science
05-2013
Skills
- Brand building
- Research and trend analysis
- KPI tracking
- User feedback collection
- Product development
- Teamwork and collaboration
- Product roadmaps
- Business case development
- ROI analysis
- Roadmap development
- Design thinking
- Stakeholder alignment
Accomplishments
- MTech accredited professional specialising in leadership, strategic decision making, and product management from Birla Institute of Technology Pilani Rajasthan.
- Expert in Product Management, Product Owner, Business analytics, Agile methodologies, Scrum, Quality Assurance and data driven IT solution implementation.
- Holds certifications in leadership, strategic planning, product management, and software development for advanced business analyst positions.
- Business Analysis Fundamentals Training certified from AdaptiveUS IIBA.
- Certified Scrum Product Owner from Scrum Alliance with a strong dedication to Agile principles and product ownership
- Expert in Product Management, Product Owner, Business analytics, Agile methodologies, Scrum, Quality Assurance and data driven IT solution implementation.
Certification
- Business Analysis Fundamentals Training
- Certified Scrum Product Owner (CSPO)
Awards
- Star Performer of Q3 2019,
- Feather in the Hat
- Star Performer of Q3 2022
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Timeline
Product Manager | Product Owner | Business Analyst
Eurofins IT Solutions India Pvt. Ltd
03.2019 - Current
QA Lead Analyst and Scrum Master
Wipro
09.2018 - 03.2019
QA Lead Analyst and Scrum Master
Wipro
05.2016 - 09.2018
Sr. Quality Assurance Analyst
Wipro
04.2015 - 05.2016
Quality Assurance Analyst
Wipro
05.2013 - 04.2015
- Business Analysis Fundamentals Training
- Certified Scrum Product Owner (CSPO)
Birla Institute of Technology And Science
Master of Technology - MTech from Computer Science
KLS GOGTE COLLEGE
Bachelor's Degree from Computer Science
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