Sachin Singh Rawat
Assistant Front Office Manager
Uttarakhand
Summary
Hospitality professional with 8+ years of experience in front office operations, guest relations, reservations, billing, VIP guest handling and team leadership. Proficient in Opera PMS, Eze PMS and Webline Software.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Assistant Front Office Manager
Hotel Gangtarang
04.2023 - Current
- Supervise daily front office operations to ensure seamless guest service and operational efficiency.
- Handle VIP arrivals and guest esclations , and service recovery to achieve high guest satisfaction.
- Oversee room inventory , reservations , billing and cash handling using the Property Management System ( PMS ).
- Coordinate with departments for seamless operations.
- Monitor occupancy levels and identify opportunities for room upgrade and revenue enhancement.
- Prepare daily operational reports perform day end closing , and review night audit report for accuracy.
Front Office Executive
Jaypee Residency Manor
02.2022 - 03.2023
- Delivered exceptional guest service in a luxury five -star resort, ensuring a seamless check-in and check-out experience.
- Managed reservations , room allocations , and billing while maintaining high standards of accuracy and efficency.
- Assisted VIP arrivals and group check-ins.
- Performed day-end closing and assisted with night audit.
- Coordinated guest transportation and airport transfer arrangements , ensuring timely and seamless services.
- Processed early check-ins , late checkout, and room upgrades based on availability and guest preferences.
- Managed luggage assistance and coordinated with the bell desk for efficient guest arrivals and departures.
Front Office Executive
The Savoy
10.2019 - 12.2021
- Managed room inventory and reservations.
- Handled guest enquiries professionally.
- Supported VIP arrivals.
- Ensured compliance with hotel SOPs.
Front Desk Associate
Renest Dunsvirk Court
08.2018 - 09.2019
- Handled check-in/check-out.
- Managed reservations and billing.
- Coordinated room readiness.
- Delivered excellent guest service.
Education
Bachelor of Commerce - B.Com
Sri Dev Suman Uttarakhand University
UTTARAKHAND01-2022
Skills
Front Office Operations
Guest Relations
Reservations
Opera PMS
eZee PMS
Certification
CITA Aviation Customer Service Certificate
Additional Information
- Nationality: Indian
- Passport: Available
- Willing to Relocate: Yes
- Notice Period: Within 1 month
Timeline
Assistant Front Office Manager
Hotel Gangtarang
04.2023 - Current
Front Office Executive
Jaypee Residency Manor
02.2022 - 03.2023
Front Office Executive
The Savoy
10.2019 - 12.2021
Front Desk Associate
Renest Dunsvirk Court
08.2018 - 09.2019
Bachelor of Commerce - B.Com
Sri Dev Suman Uttarakhand University