Sachin S Shet
Manager - Technical Support
BANGALORE,KARNATAKA
Summary
Experienced and dedicated IT professional with over 10 years of expertise as a Technical Support Manager and Implementation Engineer at Anush Infobase, Bangalore. Skilled in constructing robust logical frameworks for global competitiveness, efficient time management, and quality techniques. Successfully led teams to oversee infrastructure, application support, and security services, ensuring customer satisfaction through targeted technical solutions. Proven track record in managing intricate systems and devising innovative business solutions, providing comprehensive staff training, and implementing software solutions to optimize organizational processes within specified time frames.
Overview
2025
2025
years of professional experience
1
1
Certification
4
4
Languages
Work History
Technical Support Manager,Software Implementation
Anush Infobase
BANGALORE
10.2014 - Current
- Understood project requirements
- Review of Test Cases Generated
- Ability to maintain a well disciplined and highly motivated Executives
- Excellent in coordinating with seniors and taking orders
- Performed Manual Testing and Technical Support
- Collaborated closely with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
- Assisted in the design and development of innovative technical solutions, resulting in increased profitability for the company.
- Inspected changes before client performed user acceptance testing.
- Developed customized solutions tailored to each client''s unique needs, boosting user experience while driving results-oriented outcomes.
- Continuously expanded knowledge base through professional development opportunities, staying up-to-date on industry trends and best practices related to implementation engineering.
- Served as primary point-of-contact for troubleshooting inquiries from both internal team members and clients.
- Managed multiple complex projects simultaneously, proving adept at prioritizing tasks to maximize time efficiency without sacrificing quality or attention to detail.
- Conducted thorough testing and validation of implemented solutions, ensuring optimal performance and minimizing potential issues.
- Reduced downtime and improved overall system performance by conducting regular maintenance checks and implementing necessary updates.
- Developed strong relationships with clients, leading to high customer satisfaction rates and repeat business.
- Ensured regulatory compliance across all implemented systems by diligently reviewing relevant guidelines and legislation throughout project stages.
- Improved system efficiency by implementing new software solutions and optimizing existing processes.
- Streamlined project management for successful on-time and within budget delivery of client projects.
- Proactively identified areas for improvement within current processes, leading to enhanced operational efficiency and productivity.
- Facilitated smooth transitions between legacy systems and newly-implemented technologies.
- Maintained clear communication channels between team members, fostering a collaborative work environment that encouraged innovation and problem solving.
- Provided expert guidance during all phases of system implementation, contributing to project success and client satisfaction.
- Loaded baseline security data to client databases.
- Configured and executed system software changes.
- Implemented operations and installations for turn up of and OPTICAL systems.
- Assisted clients with monitoring all software implementation .
- Supported clients throughout the post-implementation phase, addressing any concerns or issues quickly and effectively.
- Delivered comprehensive training programs for end-users, facilitating smooth adoption of new technology systems.
- Created statistical reporting policies and procedures currently serving as optimal performance benchmarks.
- Performed various tests on processes and prepared documents.
- Leveraged expertise in data analysis to inform decision-making processes and drive overall project success.
- Worked with technical staff on system audit to execute implementations on time and within functional parameters.
- Championed an innovative, result-driven approach that fostered a culture of continuous improvement within the team.
- Integrated architectural and engineering drawings to create cohesive packages.
- Recruited, placed, and oversaw project staff for optimal project results.
- Prepared, checked, and coordinated documentation to support component design and application.
- Established and conducted quality control programs to verify construction projects met required quality standards.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Created innovative solutions to architectural problems, enabling successful project completion.
- Negotiated contracts with vendors and suppliers to keep material costs within set budgets.
- Presented project information and status updates to customers and fielded concerns.
- Analyzed existing structures to create plans for modifications and improvements.
- Increased team productivity by implementing an effective ticketing system for tracking cases and monitoring progress.
- Developed and implemented training initiatives for new hires.
- Mentored junior support staff, fostering a culture of collaboration and learning within the team.
- Managed escalation procedures to ensure high-priority issues were addressed promptly and effectively.
- Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
- Developed comprehensive training programs to continuously up skill the technical support team.
- Kept abreast of industry trends by participating in workshops, conferences, and other professional development activities.
- Led regular meetings with key stakeholders to discuss ongoing initiatives, challenges, and successes in the support department.
- Improved customer relationships through proactive communication and follow-ups on resolved issues.
- Analyzed support trends to identify opportunities for product enhancements or additional training resources.
- Supported new product launches through seamless integration of new technologies into existing support frameworks.
- Contributed to company growth by identifying up sell opportunities during client interactions and coordinating closely with sales teams.
- Managed life cycle replacement of hardware and software.
- Increased customer satisfaction ratings to [95]%.
Board Level Programmer
Digital Circuits Private Limited
BANGALORE
02.2012 - 09.2014
- Create new programs for Printed Circuit Board (PCB) assemblies, set up and operate surface mount technology (SMT) machines, including, screen printer, SMT pick and place machine, reflow oven and automotive optical inspection (AOI) machine
- Provide daily status and process communications via e-mail to SMT machine operators on other shifts
- Developed continuous integration tool to streamline deployment.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Service Engineer
Hindustan Aeronautic Limited
BANGALORE
6 2011 - 1 2012
- Researches, develops, designs, and also tests electrical components, equipment, and also systems, applying principles techniques of electrical engineering
- Directs activities to make sure that manufacturing, construction, installation, and also operational testing conform to functional specifications customer requirements
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Diploma in Electrical and Electronics -
Karnataka University
BANGALORE 01.2011 - 2011.12
M.D. -
Karnataka State Open University
MYSORE 01.2015 - 2015.12
Skills
Windows 7
Windows XP
Windows 8
Windows 81
Windows 10
Windows Server 2008
SQL Server 2008
Dot Net
Crystal Report 12
Mozilla Firefox
Chrome
Internet Explorer 8
RIP
EIGRP
OSPF
C
Certification
CISCO CERTIFIED NETWORK ASSOCIATE [CCNA], NIIT Bangalore
Personal Information
- Date of Birth: 04/19/88
- Nationality: Indian
- Marital Status: Married
Worksummary
- Hindustan Aeronautic Limited (HAL), 06/01/11, 01/31/12, Researches, develops, designs, and tests electrical components, equipment, and systems, applying principles techniques of electrical engineering, Directs activities to ensure that manufacturing, construction, installation, and operational testing conform to functional specifications and customer requirements
- Digital Circuits Private Limited, 02/01/12, 09/30/14, Create new programs for Printed Circuit Board (PCB) assemblies, set up and operate surface mount technology (SMT) machines, including screen printer, SMT pick and place machine, reflow oven and automotive optical inspection (AOI) machine, Provide daily status and process communications via email to SMT machine operators on other shifts
- Anush Infobase, 10/01/14, Present, Understood project requirements, Review of Test Cases Generated, Ability to maintain a well-disciplined and highly motivated team, Excellent in coordinating with seniors and taking orders, Performed Manual Testing and Technical Support
Disclaimer
I do hereby declare that all the information given above is true to the best of my knowledge and belief.
Timeline
M.D. -
Karnataka State Open University
01.2015 - 2015.12
Technical Support Manager,Software Implementation
Anush Infobase
10.2014 - Current
Board Level Programmer
Digital Circuits Private Limited
02.2012 - 09.2014
Diploma in Electrical and Electronics -
Karnataka University
01.2011 - 2011.12
Service Engineer
Hindustan Aeronautic Limited
6 2011 - 1 2012
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