SACHIN SURVASE
PUNE
Summary
Personable and dedicated Customer Service Representative with extensive experience in LOGISTICS industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Client Support Executive
XPRESBEES LOGISTICS SOLUTIONS PVT LTD
PUNE
05.2023 - Current
- Handling clients account on daily basis through emails and chats
- Handling their escalation and coordinate with ops team and solve their queries
- Liaised with other departments to ensure proper resolution of customer issues.
- Identified potential problems, researched solutions, and provided resolutions to clients.
Business Development Executive
shadowfax tech.pvt.LTD
PUNE
12.2021 - 01.2023
- Working as business development executive . conduct day to day operations,hiring non technical staff for logistics operations.
- Analyzed competitor activities in order to understand industry trends and dynamics.
- Recruited, hired and trained new hires to optimize profitability.
Customer Support Executive
serco bpo pvt ltd
PUNE
06.2014 - 07.2015
- Working as customer support executive . i solve customer queries through phone calls and chat support
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Education
Bachelor degree -
pune University
12.2016
HSC -
PUNE BOARD
12.2012
Skills
- Client Retention Strategies
- Business Development
- Customer Service
- Human Resources Management
- Managing Operations and Efficiency
- MS Office
- Computer Skills
- Problem Resolution
- Customer Relationship Management
Languages
- MARATHI
- HINDI
- ENGLISH
Affiliations
SWIMMING
TRAVELLING
Timeline
Client Support Executive
XPRESBEES LOGISTICS SOLUTIONS PVT LTD
05.2023 - Current
Business Development Executive
shadowfax tech.pvt.LTD
12.2021 - 01.2023
Customer Support Executive
serco bpo pvt ltd
06.2014 - 07.2015
Bachelor degree -
pune University
HSC -
PUNE BOARD
Similar Profiles
SADABRAHMA R REDDYSADABRAHMA R REDDY
CEO at Apna logistics Solutions Pvt LtdCEO at Apna logistics Solutions Pvt Ltd
Malip MallickMalip Mallick
Storekeeper at DSV Global Solutions and Logistics Pvt LtdStorekeeper at DSV Global Solutions and Logistics Pvt Ltd
Wahid RazaWahid Raza
Vice President – Value Added Services (VAS) at Trucksup solutions Pvt Ltd (Parent company Ritco Logistics Limited)Vice President – Value Added Services (VAS) at Trucksup solutions Pvt Ltd (Parent company Ritco Logistics Limited)
Pratik ChaflePratik Chafle
Data Engineer Manager at SaksoftData Engineer Manager at Saksoft
Vaibhav SuryawanshiVaibhav Suryawanshi
UI Developer at Xcaliber Infotech Private LimitedUI Developer at Xcaliber Infotech Private Limited