Sachin SV

Delivered expert technical customer support, specializing in data analysis and database management using Jira, Snowflake, Postman, and Microsoft Excel.
Onboarded clients, troubleshooted data-related issues, and ensured seamless integration with our systems.
Provided support through a ticketing system, engaging directly with OEMs and international clients to resolve complex problems.
Collaborated with cross-functional teams to improve customer experience and product performance.

Dedicated to upholding the highest standards of security, compliance, and customer trust within the cloud computing industry.

Ensured adherence to AWS security protocols and compliance measures.

Managed sensitive customer data while maintaining strict confidentiality and privacy.

Resolved security incidents and provided support to customers on data security issues.

Collaborated with cross-functional teams to develop and implement security best practices.

Expertise in AWS cloud computing, Linux, SQL, and proficient in networking.

Utilized tools such as Putty for server communication.

Responsible for creating standard operating procedures (SOPs) and training new joinies.

• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.