IDS Software
Sachin Tandon
Hospitality
Sohna
Summary
Dynamic Front Office Executive with a proven track record at Hotel Krystal Klyde Inn, excelling in customer service and teamwork. Skilled in MS Excel and adept at enhancing guest experiences through effective communication and problem-solving. Recognized for implementing operational improvements that significantly boosted guest satisfaction.
Overview
5
5
years of professional experience
Work History
Front Office Supervisor
Hotel Asian Suites
04.2026 - Current
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored staff on customer service excellence and hotel procedures.
- Implemented operational improvements to enhance guest satisfaction and streamline workflows.
- Coordinated scheduling for front office personnel to optimize coverage during peak hours.
Front Office Executive
Hotel Krystal Klyde Inn
08.2025 - 04.2026
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Front Office Associate
Smart View Hotel
01.2023 - 06.2025
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Sales Associate
Square Yards
11.2022 - 11.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Apprentice
Treasure Govt.
09.2021 - 2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
10 Th - Sanskrit
Govt Boys Senior Secondary School Sohna
Sohna 05-2019
Bachelor of Arts - History
Indira Gandhi National Open University Of Delhi
Gurgaon03-2025
12 Th - History
Joginder Public Senior Secondary School
Sohna 03-2021
Skills
Teamwork and collaboration
Computer skills
Customer service
Time management
Data entry
MS Excel
Software
HMS Software
Timeline
Front Office Supervisor
Hotel Asian Suites
04.2026 - Current
Front Office Executive
Hotel Krystal Klyde Inn
08.2025 - 04.2026
Front Office Associate
Smart View Hotel
01.2023 - 06.2025
Sales Associate
Square Yards
11.2022 - 11.2023
Apprentice
Treasure Govt.
09.2021 - 2022
Bachelor of Arts - History
Indira Gandhi National Open University Of Delhi
10 Th - Sanskrit
Govt Boys Senior Secondary School Sohna
12 Th - History
Joginder Public Senior Secondary School