Software Professional with 12+ years of experience in Healthcare Domain, Application Support, Project Management, Client Support, Implementation, Design, Build, Troubleshooting, Issue resolution, Quality Assurance of Oracle Cerner Millennium and EPIC system.
Technically sophisticated, highly motivated and result oriented professional with 12+ Years of experience in Application support, Troubleshooting, Issue resolution, Software Quality Assurance and testing of Cerner Millennium HIS and project management. Subject Matter Expert/Point of Contact for Cerner Millennium application - SurgiNet and Anesthesia Delivered support for Cerner Millennium application solution by resolving day-to-day production issues, maintaining documentation in the appropriate tracking systems and maintaining compliance with established change control procedures. Expertise in solution design, database build, troubleshooting and issue management of SurgiNet and Anesthesia solution, providing in-depth solution functionality and delivered project On-time. Experienced in Issue Management, Change Management process (CAB/CCB) and Project Management. Provided support of EMR/EHR in US/Qatar Healthcare Information System. Strong domain knowledge on healthcare technologies/functionalities EHR (Electronic Health Record), EMR (Electronic Medical Record), ICD9/10, Quality, Core Measures (US Healthcare Compliance). Provided Go-Live Conversion Support for HMC (HAMAD Medical Corporation, Qatar). Responsible for Supporting end-users during 'Go Live', ensuring they are using the system effectively and managing all issues and problems that may arise with pre and post ‘Go Live' sites. Additional Cerner Millennium Solution Knowledge: I have touched upon in all the below solutions during testing on crash and Accessibility project: Scheduling, FirstNet, PowerChart, PowerOrders. EPIC Certified: Epiccare Inpatient Procedure Orders and OnBase certified. Investigated, analyzed, prioritized and provided comprehensive solutions for tickets/SR by using applicable monitoring and troubleshooting tools within defined SLA with documentation. Diligently upheld and consistently met resolution/response Service Level Agreements (SLAs), ensuring prompt and effective handling of tasks and inquiries. Responsible for build validation, documented process flow, application training/education and support, test and support, End-user validation of the solution. Responsible for thorough documentation related to investigation and issue resolution Good understanding of multiples EMR's. Working knowledge on Waterfall, Iterative and Agile Scrum life cycle models. Engaged in-depth comprehension of end-user workflows through Lights on Network (LON) practices, followed by the strategic optimization of workflows to enhance operational/user experience. Extensive Knowledge of Defect Management, testing methodologies, test life cycle and bug life Cycle. Ability to achieve results by meeting deadlines and thereby work towards meeting expectations. Good time management skills by focusing on the multiple projects as well as executing and conducting extensive trouble shooting. Proactively identify areas of opportunity for the development and execution of new processes and problem-solving tools to improve the team's effectiveness and efficiency. Project Coordination with different teams aligned to project. Provide weekly Reports and Status to Leadership. Generate clinical reports for management decision.
