Sachin Tripathi
Manager - Alumni Affairs & Digital Marketing
Kanpur
Summary
Results-oriented professional with extensive experience across Alumni Affairs, Digital Marketing, Customer Support, CRM tools, Event planning, Branding, Promotions, IT, and Banking. Proven ability to develop and implement engagement strategies, manage high-profile client interactions, and deliver superior customer experiences. Strong leadership & communication skills, with a commitment to optimizing processes & enhancing brand visibility.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Manager - Alumni Affairs & Digital Marketing
PSIT
09.2023 - Current
- Developing and executing a long-term alumni engagement roadmap that spans multiple batches and geographic locations to ensure consistent and strategic connection.
- Leading the planning, coordination, and execution of high-impact alumni events such as reunions, industry mixers, and global meets to foster lifelong relationships.
- Establishing and nurturing regional alumni chapters across Indian cities and international locations to decentralize engagement and build local communities.
- Launching structured mentorship programs to facilitate meaningful alumni-to-student and alumni-to-alumni collaborations for academic, career, and personal development.
- Managing and expanding the digital footprint of the alumni network on platforms such as LinkedIn, Instagram, WhatsApp, and email newsletters to ensure ongoing engagement.
- Producing and distributing alumni-focused podcasts and video content that feature impactful journeys, entrepreneurial ventures, and career insights.
- Overseeing the technical and operational management of a dedicated alumni portal to centralize events, resources, opportunities, and community interaction.
- Continuously enriching and segmenting the alumni database to support targeted communication, personalization, and dynamic engagement strategies.
- Creating innovative content formats to drive meaningful interactions, professional collaboration, and storytelling across social media.
- Organizing virtual engagement formats such as webinars, online panels, and digital meetups to maintain a global alumni presence.
- Ensuring intuitive navigation, user experience, and functionality on alumni web portals and associated digital platforms.
- Supporting the creation of professional interest groups and affinity-based alumni clubs for niche networking and targeted activities.
- Facilitating engagement from international alumni through time-zone sensitive events, global meetups, and localized outreach.
- Creating and implementing content strategies.
Sr. Social Media Escalation Specialist
SORTING HAT TECHNOLOGIES PRIVATE Ltd.
02.2022 - 08.2023
- Managed all social media pages and create innovative blog posts to achieve reader satisfaction.
- Recruited new clients by managing social media platforms, marketing available listings, and producing direct mail campaigns.
- Resolving High profile escalations from users to enhance services and maintain trust in organization.
- Social Media etiquette along with keen eye to gauge with sarcasm and having Good knowledge of Social Media platforms.
- Responsible for managing escalations related to products & services and resolving complex problems along with RCA (Root Cause Analysis).
- Managing internal and external stakeholders and communicate urgency and importance of issue at hand.
Senior Customer Support Specialist
TELEPERFORMANCE
11.2020 - 01.2021
- Kept detailed track of sales and customer information in company system.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored sales team performance and provided constructive feedback.
- Trained, coached, and mentored new sales associates for maximum performance.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Sr. Associate Information Technology
RECRUTEMENT
01.2018 - 06.2019
- Perform installation, configuration, migration, upgrading, and maintenance of client machine/Server, software, and related peripherals.
- Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems.
- Software installations such as MS- Office, Acrobat Reader, mail client, etc. Also, installation of anti-virus on desktop.
- Configuration of Printer, Modem & Scanner.
- Deploy and configure PCs, Workstations, and Laptops.
- Maintenance, Troubleshooting of Desktop Pc's, Laptop.
- Operating System Installation and troubleshooting of Windows 10.
- Performing root cause analysis of problem and providing solutions to it.
- Responsible for responding to customer calls on hardware and software issues.
- Maintenance & configuration of wireless network.
- Implementing and configuring corporate LAN/WAN environment.
- Microsoft and office 365 user management and application support for Client machines.
- Installation and configuration of network Printers.
- Outlook configurations and support.
PERSONAL BANKER - BUSINESS OPERATIONS
BARCLAYS
01.2018 - 06.2019
- Delivered services to customer locations within specific timeframes.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
HIGH SCHOOL - ICSC BOARD
St. Thomas School
04.2008 - 04.2009
INTERMEDIATE - PCM
St. Thomas School
04.2010 - 04.2011
Bachelor of Technology - Computer Science
Hindustan College Of Science And Technology
04.2012 - 04.2016
Skills
- PR and Event Planning
- Content Building & Creation
- Branding and Promotion
- SEO
- SMO
- Analytics
- CRM Management
- Strong Communication
- Alumni Relationship management
Linkedin Profile
https://www.linkedin.com/in/sachintripathi-88a717266/
Timeline
Manager - Alumni Affairs & Digital Marketing
PSIT
09.2023 - Current
Sr. Social Media Escalation Specialist
SORTING HAT TECHNOLOGIES PRIVATE Ltd.
02.2022 - 08.2023
Senior Customer Support Specialist
TELEPERFORMANCE
11.2020 - 01.2021
Sr. Associate Information Technology
RECRUTEMENT
01.2018 - 06.2019
PERSONAL BANKER - BUSINESS OPERATIONS
BARCLAYS
01.2018 - 06.2019
Bachelor of Technology - Computer Science
Hindustan College Of Science And Technology
04.2012 - 04.2016
INTERMEDIATE - PCM
St. Thomas School
04.2010 - 04.2011
HIGH SCHOOL - ICSC BOARD
St. Thomas School
04.2008 - 04.2009
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