Sachin Udayashankar
Bengaluru
Summary
Versatile Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance. Committed to providing accurate work with an eye for detail, consistently commended for meeting stringent project deadlines under budget.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Executive – Operations & Customer Service
KATCH
Bengaluru
01.2023 - Current
- Led operations and customer service initiatives for a multifunctional delivery platform, optimizing workflows across food, grocery, mart, and B2B verticals.
- Spearheaded menu engineering and content moderation, ensuring accuracy and appeal of item files and menus, enhancing user engagement and satisfaction.
- Reviewed completed work to verify consistency, quality, and conformance.
- Collaborated cross-functionally with product teams to integrate customer feedback into app development; significantly improved app aesthetics and overall user experience (UX).
- Designed the layout and flow for Freshchat live chat interface, including structured chatbot dialogues and automated response templates tailored for complaint resolution across diverse service categories.
- Successfully managed and mentored a team of executives, overseeing shift schedules, real-time order monitoring, and frontline support operations.
- Acted as primary escalation point for complex customer issues, resolving high-priority cases with efficiency and empathy, improving NPS and CSAT scores. Including inquiries and complaints requiring management-level escalation.
- Conducted quality checks and approvals for vendor onboarding, including restaurants, grocery stores, mart vendors, and B2B partners, ensuring adherence to platform standards.
- Analyzed market trends to inform strategic planning and business development efforts.
- Architected a comprehensive category and subcategory system to streamline vendor listings and enhance in-app discoverability.
- Authored and implemented Standard Operating Procedures (SOPs) for existing and new operational processes, contributing to process consistency and scale-readiness.
- Regularly analyzed performance metrics and incident trends to identify gaps, propose improvements, and ensure high service reliability across operations.
Project Engineer
Ignition Life Solutions
Bengaluru
01.2022 - 12.2022
- Monitored installation of material process and equipment operation procedures for compliance with ISO 9001 standards and specifications.
- Completed client specific tasks in providing safe working conditions, staying on budget and meeting project deadlines.
- Determined and scheduled priorities as required to progress systems engineering work for clients.
- Reviewed progress controls for project quality assurance, health and safety.
- Participated in technical and cost proposal development and customer presentations.
- Contributed to root cause analysis to determine core reason for failures and errors in client audits.
- Supported quality team members of the client during corrective action updates.
- Maintained compliance with industry standards and regulatory compliance to ISO 9001 during managed projects.
- Utilized knowledge of ISO 9001 standards to develop action plan for company certification.
- Developed training protocols in alignment with company quality standards and ISO 9001 regulations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Mechanical Engineer
AZ Technologies
09.2018 - 06.2020
- Project management from concept through final design stage exercising independent judgment using eSAP and MS Project tools.
- Creating layouts, drawings, specification sheets, bills of material and assembly work using SolidWorks and Team center.
- Participating in team meetings on initial mechanical design, 3D modeling and creation of product drawings along with documentation of design data.
- Coordinating in-house project, and design schedules of Chassis, Brake system, filters, and tires.
- Worked on challenging assignments that include the design of mechanical systems perform trouble shoots to resolve mechanical design issues.
- Design Verification of Brake sub-assemblies & Chassis assemblies for BOM analysis.
- Assisted manufacturing, engineering and production group with new product implementation, current product improvement, and cost reduction projects.
Application Engineer/Mechanical Design Engineer
Datalogic
Telford
09.2017 - 08.2018
- Worked as a technical liaison with customers, stakeholders, sales, and the service team to develop design solutions that meet customer requirements.
- Supported pre- and post-order sales, estimated project cost value by a detailed study of the application to design a solution.
- Created ACL for mechanical, electrical, optical simulation, and results calibration tests.
- Requested SPRF for custom SW, HW, and PLC details on SAP.
- 3D design and 2D drafting of frame structures and plastic parts using SolidWorks as a Design Engineer, developing robust Design Verified (DV) plans.
- Customized designs for applications, based on site surveys and created drawings according to dimensions, are documented on the PDM server.
- Documented ECO on eSAP, using the ERP to monitor MRP modules, delivery schedules, and inventory management.
- Conducted research to determine client needs, and implemented product testing plans.
- Analyzed the issues in old sales orders on Oracle ERP for new orders with same specifications.
- Visio tool used for circuit diagram connection and installation drawings.
- Resolved product design, acquisition and launch concerns to achieve customer’s targeted business goals.
- Performed setup calibration analysis on components, technical configuration, optical/focus range test, host comm for Root Cause Analysis.
- Developed and documented the proof-of-concept test methods in agile state conditions by participating in troubleshooting meetings.
- Traveled to key account locations to train and provide technical direction for successful completion of product installation and launches.
- Project Management of orders from design of solution to installation for Walmart, FedEx, UPS, Cintas.
- Have clear knowledge of ID scanning products, Machine vision solutions, Laser marking, and sensors.
Mechanical Engineer/ Assistant Manager
Godrej and Boyce Mfg. Co Ltd
Bengaluru
06.2013 - 07.2015
- Experienced in design of Brake assemblies & packaging, Chassis, hydraulic motors & pumps, lift mechanisms, overhauling & refurbishing of the engines, filters, and transmissions of the forklift trucks on assembly.
- Component failure analysis using Six Sigma methods and DFMEA for Vehicle systems & components Engineering functions to deliver quality products with Reliability.
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
- Attended project planning meetings to coordinate mechanical system designs with production and supply chain teams, mitigate design conflicts, and coordinate delivery timelines.
- Analyzed failure of Warranty by methods of process Controls and root cause analysis on cases of failed forklift relays & parts.
- Detailed work on documentation & management of logistics, supply chain, Supplier delivery orders of the Material handling trucks.
- Monitored and documented work orders, RFQ issues & data analysis for product improvement projects of the company.
- Performed quality mechanical drawing checks to confirm safe, compliant, and cost-effective design criteria.
- Procured spare parts & sub-assemblies through ERP BAAN based on Bill of materials.
- Trained for manufacturing environment with implemented methods like Agile, Kaizen, TQM and Six Sigma for better quality in manufacturing process.
- Supported production cost quotations by providing estimates of equipment, material, and labor costs.
- Experienced in audit documentation for ISO, OSHA & Supplier quality.
- Efficient management and development of our channel partners, suppliers, and vendors by training them in class & on-site on technology and safety.
- Service product knowledge of CROWN, Hubtex, Merlo lift products.
- Effective customer relationship management experience as a Key Account Manager for clients like Amazon, Reliance, Nestle, Maruti Suzuki, Coca-Cola, ABB, United Breweries, Biocon, Cipla.
Mechanical Engineering Intern
Hindustan Aeronautics Limited
Bengaluru
06.2012 - 08.2012
- Design and quality testing in detail by study of the assembly of Garret 331-5 turboprop aircraft engine with the sub-assemblies of various models.
- Assembly, design & testing of engines like Rolls Royce, Turbomeca, Adour MK 871, Artouste IIIB, Dart 533-2 & 536-2T, Orpheus 70105, Gnome 1400- IT.
- Developed technical skills through training and shadowing experienced professionals.
- Studied the functions of NC machines & Robotic CNC machines, their method of operations, sheet metal & machined parts.
Education
Master of Science - Engineering Management
Florida Institute of Technology
Melbourne, Florida07.2017
Bachelor of Engineering - Mechanical Engineering
M S Ramaiah Institute of Technology
Bengaluru, Karnataka, India06.2013
Skills
- Project Management, Blueprint Reading, Troubleshooting and Testing, Client Relations, Specifications Review, Corrective Action Planning
- Operations management, Customer service, Vendor management, Standard operating procedures, User experience design, Data analysis, Market research
- Cross-functional collaboration, Process improvement, Strategic planning, Conflict resolution, Operations oversight, Operational management
- Document Control, Authoring Reports, Inventory Assessments, Audit Preparation
- Damage Mitigation, Implementing Security Programs, Security Systems Knowledge, Risk Mitigation Plans
- Computer Security Incident Response Team (CSIRT)
Certification
- Certified SOC Analyst V1 - EC Council.
- Certified in Solid works - Fisher Unitech LLC.
- Certified in CATIA V5 - EnCadd.
- Certified in AutoCAD and Inventor.
Affiliations
- A passionate photographer and cinematographer
Softwares & Tools knowledge
- ERP & MS Tools: Word, Excel, Visio, PowerPoint, Outlook, Project, Dynamics, SAP, Salesforce, Oracle, BAAN
- OS & Language: Windows, iOS, Linux, C (Basics), SQL (Basics)
- Others: Photoshop, Adobe Lightroom, Corel Draw
- Design Tools: Solid works (c), AutoCAD (c), Inventor (c), CATIA V5 (c), Solid Edge.
Timeline
Senior Executive – Operations & Customer Service
KATCH
01.2023 - Current
Project Engineer
Ignition Life Solutions
01.2022 - 12.2022
Mechanical Engineer
AZ Technologies
09.2018 - 06.2020
Application Engineer/Mechanical Design Engineer
Datalogic
09.2017 - 08.2018
Mechanical Engineer/ Assistant Manager
Godrej and Boyce Mfg. Co Ltd
06.2013 - 07.2015
Mechanical Engineering Intern
Hindustan Aeronautics Limited
06.2012 - 08.2012
Master of Science - Engineering Management
Florida Institute of Technology
Bachelor of Engineering - Mechanical Engineering
M S Ramaiah Institute of Technology
Similar Profiles
Olbin PerezOlbin Perez
Barback at Katch Venetian ShoresBarback at Katch Venetian Shores
Brooke LundgrenBrooke Lundgren
Server at Katch at Venetian ShoresServer at Katch at Venetian Shores
Jerry L BrandonJerry L Brandon
Hazmat Abatement (ASBESTOS, Lead & Mold ) at Katch Environmental EngineeringHazmat Abatement (ASBESTOS, Lead & Mold ) at Katch Environmental Engineering
SACHIN RSACHIN R
Software Engineer at Tech MahindraSoftware Engineer at Tech Mahindra
Manoj VManoj V
Associate Consultant at Avaali Solutions Pvt LtdAssociate Consultant at Avaali Solutions Pvt Ltd