Seasoned Sr. Associate with a robust background in corporate customer care and fare management, notably with Wipro Limited and WNS Global Services. Excelled in complaint resolution and performance monitoring, enhancing customer satisfaction significantly. Skilled in financial and schedule management, adept at training teams to achieve operational excellence. Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
After Wipro, I have availed myself of an opportunity at TCS and was initially selected for Bajaj Housing Finance as an Associate, where we were assisting customers who were availing themselves of housing loans from Bajaj. If the customer has any queries regarding this, then the customer wrote to us, and we replied to them via email. This process ran down, and then I was selected for Flagstar Bank, which is a U.S. bank, where I was working in the mortgage department.
Here we are just reviewing Note and Mortgage documents, capturing some details, as we have one template that is in Excel format, and extracting details like Note date, original mortgage amount, EMI amount, etc. Also, I have achieved continuous 5 'A' banding in all appraisals, and as a result, I was promoted to band 2.