Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sachin Uthale

Pune

Summary

Seasoned Sr. Associate with a robust background in corporate customer care and fare management, notably with Wipro Limited and WNS Global Services. Excelled in complaint resolution and performance monitoring, enhancing customer satisfaction significantly. Skilled in financial and schedule management, adept at training teams to achieve operational excellence. Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.

Overview

10
10
years of professional experience

Work History

Sr. Associate

TCS
Pune
09.2018 - Current

After Wipro, I have availed myself of an opportunity at TCS and was initially selected for Bajaj Housing Finance as an Associate, where we were assisting customers who were availing themselves of housing loans from Bajaj. If the customer has any queries regarding this, then the customer wrote to us, and we replied to them via email. This process ran down, and then I was selected for Flagstar Bank, which is a U.S. bank, where I was working in the mortgage department.

Here we are just reviewing Note and Mortgage documents, capturing some details, as we have one template that is in Excel format, and extracting details like Note date, original mortgage amount, EMI amount, etc. Also, I have achieved continuous 5 'A' banding in all appraisals, and as a result, I was promoted to band 2.

Sr. Associate

Wipro Limited
Pune
04.2015 - 02.2018
  • After resigning from WNS, I was selected for Wipro Ltd as a Corporate Customer Care Associate for Delta Airlines. Where we were handling post travel queries, if customer has any queries after travel we have address those queries via email.

Education

Bachelor of Computer Applications -

Shiv Samarth Collage
Patan
06-2011

HSC -

BDC
Patan
06-2011

Skills

  • Timeline estimates
  • Performance monitoring
  • Complaint management
  • Training and mentoring
  • Financial management
  • Schedule management

Accomplishments

  • Received client appreciation, as well as a star performer award
  • I was doing internal quality checks for my team
  • Also, I was doing allocation, as well as I made an SOP for my project
  • I was interacting with clients

Timeline

Sr. Associate

TCS
09.2018 - Current

Sr. Associate

Wipro Limited
04.2015 - 02.2018

Bachelor of Computer Applications -

Shiv Samarth Collage

HSC -

BDC
Sachin Uthale