SACHIN VAISHAMPAYAN
Manager - Operations
Vasai,Maharashtra
Summary
Certified Lean Six Sigma Green Belt professional, offering 20+ years of experience in Process Management, Training & Development, Quality Management, Project Management and Financial Services. Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Manager - Operations
Eduvantage Learning Solutions Private Limited
Mumbai, Maharashtra
12.2014 - Current
- Coordinating with Clients (Tutors and Academic Performance Mangers) and allocating Tutoring sessions to the tutors in US Government schools, logically arranging the tutors for each session
- Assisting the Accounting team in Payroll for Contracted Instructors
- Updating Tracking Sheets, Resolving Escalation Emails
- Making decisions on sessions to be assigned to each tutor, and assisting on payroll and personnel management
- Planning & evaluating professional soft skill development programs for employees as per evolving needs of the business
- Monitoring the Service Level Agreements for processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Designed and implemented training to further develop staff based on business goals.
- Conducting training for new team members & mentoring subordinates by involving them in decision making processes
- Led and managed administrative staff to maintain smooth daily operations.
- Conducted periodic performance reviews for direct reports.
Entrepreneur
Sasami Destinationz (Tours & Travels)
11.2013 - 12.2014
- Conceptualized and established a tours & travels business
- Independently oversaw day-to-day management of office, including supervision of staff & juggling competing priorities
- Made transportation and accommodation reservations using computerized reservation and ticketing system
- Provided travel information to clients regarding destinations, transportation, tourist attractions, foreign currency, customs, accommodation options and travel costs
- Planned and organized vacation travel for individual and groups
- Received positive feedback from clientele on numerous occasions
- Developed superb customer service skills to project a refined image for the company.
Process Leader
Jardine Lloyd & Thompson Pvt. Ltd.
Mumbai
04.2009 - 11.2013
- Handled 2 different processes simultaneously with a team of 10 members
- Dealt with clients, underwriters & third-party accounts via e-mails & phone calls
- Managed the Marine Client & Insurer Accounting Team with a strength of 4 & 6 members respectively
- Developed reports with productivity & accuracy on monthly basis
- Conducted appraisals of the team members under the supervision of the manager
- Supported the manager with the capacity module for the team
- Responsible for the team activities - Sending statements, Reconciliation, Cash identification, Cash transfer, Cash matching, Arranging payments and Credit control & funding
- Carried out the development of DPM's (Detailed Procedure Manual) for the process
- Designed the training module for new hires and coordinated refreshers for all the team members whenever needed
- Directed process knowledge test for the teams on monthly basis.
Senior Account Administrator
Jardine Lloyd & Thompson Pvt. Ltd.
Mumbai
02.2008 - 03.2009
Junior Account Administrator
Jardine Lloyd & Thompson Pvt. Ltd.
Mumbai
10.2007 - 02.2008
Quality Team Member
Aircheck India Pvt. Ltd.
Mumbai
04.2004 - 10.2007
Customer Service Executive
Reliance Infocomm (DAKC – Mahape)
08.2003 - 02.2004
Skills
- Communication improvements
- Cost reduction and containment
- Inventory control
- Resource planning and allocation
- Change management
- Operational support
- Problem-solving
- Payroll administration
- Team building
- Leadership
Certification
Lean Six Sigma Green Belt from ASCB (E) Ltd.
Accomplishments
- Documented and resolved Payroll Issues, contributing to a saving of about Dollars 12K an year .
- Implemented Double check process, streamlining work and increasing efficiency by about 18-20%
Major Achievements yet to come IMO.
Languages
Fluent in English and basic knowledge of German
Custom
References are available upon request
Personal Information
Title: Manager – Operations
Phone +91-9004661743
Hobbies
> I like to collect Coins, Stamps and Bank notes of different countries
> Reading
> Watching Cricket, F1 and A huge array of sports in my free time
> Playing Video Games (First Person Shooters, Battle Royales)
Timeline
Manager - Operations
Eduvantage Learning Solutions Private Limited
12.2014 - Current
Entrepreneur
Sasami Destinationz (Tours & Travels)
11.2013 - 12.2014
Process Leader
Jardine Lloyd & Thompson Pvt. Ltd.
04.2009 - 11.2013
Senior Account Administrator
Jardine Lloyd & Thompson Pvt. Ltd.
02.2008 - 03.2009
Junior Account Administrator
Jardine Lloyd & Thompson Pvt. Ltd.
10.2007 - 02.2008
Quality Team Member
Aircheck India Pvt. Ltd.
04.2004 - 10.2007
Customer Service Executive
Reliance Infocomm (DAKC – Mahape)
08.2003 - 02.2004
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