Playing Cricket and Volley Ball
Sachin Verma
Mumbai
Summary
Goal-oriented individual with ability to schedule and prioritize responsibilities. Looking to gain the role of Manager in a challenging and dynamic environment; coming with impressive ability in handling operations, inventory management, and excellent customer service skills.
Overview
11
11
years of professional experience
5
5
Certificates
3
3
Languages
Work History
Assistant Manager
Standard Chartered Bank
Mumbai
12.2021 - Current
- Leading Disbursement team working on Verification of loan agreement, property documents, sanction and legal condition and approving repayment modes.
- Managing the post disbursal queries and maintaining the documentations of the same.
- Handing over the lodgement documents as per SKR to custody team.
- Prepare custody MIS along with team to report the details to the leadership
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Executive Officer
IDFC First Bank, Transerve Advisors Private Limited, Sachin Verma
Mumbai
04.2021 - 12.2021
- Working in Central Operation & Process Team as an senior executive
- Experienced in creating dashboard for the senior level representation, generating business knowledge reports
- Planning, monitoring, analyzing and troubleshooting
- As part of UAT execute testing for all products in all the environment
- Analyzing and processing large scale information
Assistant Manager
National Academy of Sports Management, NASM
Mumbai
02.2019 - 08.2020
- Monitored team performance and published quality check report to management
- Managed all operational activities including of Customer’s requirements, Team Statistics, corporate relations with industries
- Developed reporting templates, maintained them and published error free reports as per defined schedules
- Effective crisis and internal issues management with team and authority
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
CSR
Tech Mahindra Business Services, Indian
Mumbai
03.2017 - 01.2019
- Provided primary customer support to internal and external customers.
- Managed all operational activities including of Customer’s requirements, Team Statistics and Quality Scores
- Directly co‑ordinate with higher level management and managed escalations effectively
- Staffing, HC analysis, Demand management etc.
- Good understanding of project statistical data
- Interpreted large amounts of data and shared clear insights based on historic and forecasted data required Skills
Team Coach Production
FIS Global Business Solutions
Mumbai
08.2015 - 03.2017
- Handled team queries and assisted TL’s and management by sharing analytical reports of team performance
- Performed Quality checks. Monitored & analyzed the quality of various teams of the process.
- Prepared Smart Action Plans for the improvement in quality & production of the process.
Senior Customer Executive
FirstSource Solutions Pvt. Ltd., Mumbai
Mumbai
12.2008 - 03.2013
- Supported junior resources and Quality Team.
- Handled escalation effectively and provided on time client satisfying solutions.
- Co-ordinated with RTA (Real Time Analyst) for getting work completed within the time given by the clients.
Customer Service Executive
Vodafone Essar (Stores)
Mumbai
- Interacted and resolved all the customer related queries (wiz. Billings, Activations and Deactivations, Offers and Cancellations.
- Co‑ordinated with the back end team to resolve the customer queries and earn good will for the company
- Organized team meeting and prepared action plan for the team based on which implemented decisions and prepared analytics dashboard to be presented to higher management
Temp. Commercial Clerk
New India Co-Operative Bank (Kandivli/Goregoan)
Mumbai
- Prepared Cash Van reports and remittance reports.
- Interacting and convincing customers in opening new accounts (Saving/Current).
- Cheque clearance, Credit & Debit notes preparation, KYC papers arrangements.
- Helping the senior’s in completing the loan files and for approving the same. Also, completing all file for audits.
- Supervising for Cash Van and for the delivery of cash from Cash point to all other branches in Mumbai and Surat.
Education
Bachelors of Commerce -
Mumbai University
MumbaiSkills
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Certification
Green Belt Lean Six Sigma Certified
Accomplishments
- Received Quality of the months awards for tremendous performance in an organization.
- Received two “Certificate of Achievement” for outstanding performance in an organization.
- Received many internal & Client appreciations for excellent performance and enhanced understanding for managing the project on urgent deliverables.
Interests
Interacting with people
Surfing net
Timeline
Assistant Manager
Standard Chartered Bank
12.2021 - Current
Executive Officer
IDFC First Bank, Transerve Advisors Private Limited, Sachin Verma
04.2021 - 12.2021
Assistant Manager
National Academy of Sports Management, NASM
02.2019 - 08.2020
CSR
Tech Mahindra Business Services, Indian
03.2017 - 01.2019
Team Coach Production
FIS Global Business Solutions
08.2015 - 03.2017
Senior Customer Executive
FirstSource Solutions Pvt. Ltd., Mumbai
12.2008 - 03.2013
Customer Service Executive
Vodafone Essar (Stores)
Temp. Commercial Clerk
New India Co-Operative Bank (Kandivli/Goregoan)
Bachelors of Commerce -
Mumbai University
Green Belt Lean Six Sigma Certified
IMC
Apr 2021 - Jul 2021
Business Analytics with Excel
Sep 2021 - Jul 2021
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