MS Office
Sachin Vimal
Department Store Manager
Lucknow
Summary
CAREER ABRIDGEMENT
A dynamic professional with 10+ years of experience in Retail Management, Customer Service, Operations, Client Relationship Management and Team Management.
Highly motivated and energetic Retail Professional with Commercial along with Operational Skills, A customer focused and articulate individual, who possesses friendly and professional approach along with management skills and the ability to analyze Store Business needs.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Section Manager
Marks And Spencer Reliance Pvt Ltd
Lucknow
01.2021 - Current
- Responsible for Ops and FP plan to achieve target on monthly basis
- Responsible for Womenswear & Lingerie covering around 4632 sq.ft area with business of 11.50 crPA(Flagship store in Uttar Pradesh)
- Handling a team of 12 CSA’s , 1 Store Coach & 1 FHSO
- Ensuring sales target (MTD and YTD) of department achievement and maximization of department sales through regular monitoring of sales and department specialists
- Driving department KPIs, Average Transaction Value and Basket Size
- Maximizing sales per Sqft Through effective management of sales versus space
- Educating and mentoring the team on identifying up sell and cross-sell opportunities
- Ensuring highest standards of health and safety are maintained in the department
- Promoting Sparks Loyalty program and ensuring the floor team knowledge about Loyalty Program
- Ensuring that Shrinkage for the department is within the defined norms and agreed standards
- Ensuring effective display of top sellers and slow sellers to improve sales contribution
- Responsible for Performance Management of Sales staff through timely KPI setting MID-year and annual performance reviews
- Maintaining Reports and Analysis that needs to be done to understand the current state of Business
- Meet Focus Category Targets by proper merchandise presentation and proper planning
- Communication and Implementation of Promotion Plans at the floor level
- Handling Customer Complaints and providing proper solutions to their Problems
- Managing, motivating & mentor the Team and conduct training programs for the Team Members.
Finance & Operations Supervisor
Marks And Spencer Reliance Pvt Ltd
Mumbai
06.2017 - 01.2021
- Managing stock levels, making key decision about stock control, and ordering
- Executing all store activities and operations with respect organizational SOP's and standards achieving sales target within set timeframe
- Managing purchase order to maintain stock inventory for various products to enhance sales activities and making product deliveries at a later stage as per client requirements
- Review all stock loss prevention control and develop practices specific to need of store and Compile West BOH PPT and send on time to Regional head
- Managing Budgets and maintaining statistical and financial records
- Responsible for the day-to-day running of the store, maintaining standards, ensuring legal compliance checks on pricing etc
- Audit the department for achieving standards in fitting rooms and housekeeping, till areas etc
- Executing all store activities and operations for internal and external audits of SOP adherence, TSL and FHS Standards
Store Trainer
Marks And Spencer Reliance Pvt Ltd
Mumbai
07.2015 - 06.2017
Customer Service Representative
Marks And Spencer Reliance Pvt Ltd
Mumbai
10.2013 - 07.2015
Education
Master Of Business Administration - Marketing
AKTU University
Lucknow, India04.2012
Bachelor Of Science - Biology
CSJM Kanpur University
Kanpur, India03.2010
Skills
Fashion Retail
Accomplishments
- Commercial Department manager of the Quarter 1 (2023-2024).
Academic Qualification
- 2007 XII from UP Board, Allahabad.
- 2005 X from UP Board, Allahabad
Personal Information
- Date of Birth: 08/08/1991
- Gender: Male
- Nationality: Indian
- Passport Details-
- Passport no -V8794081(Expire Date -01-05-2032)
Disclaimer
The information above is true to the best of my knowledge, and references will be provided upon request.
Software
Internet & Email
SAP Retail
Basic operations
Timeline
Section Manager
Marks And Spencer Reliance Pvt Ltd
01.2021 - Current
Finance & Operations Supervisor
Marks And Spencer Reliance Pvt Ltd
06.2017 - 01.2021
Store Trainer
Marks And Spencer Reliance Pvt Ltd
07.2015 - 06.2017
Customer Service Representative
Marks And Spencer Reliance Pvt Ltd
10.2013 - 07.2015
Master Of Business Administration - Marketing
AKTU University
Bachelor Of Science - Biology
CSJM Kanpur University
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