Sachin Vk
Mohali
Summary
Customer Support Executive with over 2+ years of experience in live chat and voice support. Skilled in handling off-boarding processes, resolving customer issues end-to-end, and working collaboratively with cross-functional and compliance teams in a fast-paced, international environment. Known for strong communication skills, professionalism, and the ability to manage sensitive customer information with care.
Overview
2
2
years of professional experience
Work History
Customer Support Analyst
TaskUs
Mohali
04.2025 - Current
- Resolved issues related to orders, payments, refunds, and services to enhance customer satisfaction
- Handled multiple live chats simultaneously, ensuring accurate and professional communication
- Utilized empathetic and customer-friendly communication to reassure and retain customers
- Adhered to standard operating procedures and compliance guidelines to ensure quality service
- Act as SME, provide floor support, conduct training and feedback sessions
Customer Care Executive
Teleperformance Mohali
Mohali
01.2024 - 2025
- Handled inbound and outbound customer calls efficiently
- Assisted with orders, payments, refunds, cancellations, and account issues
- Resolved customer concerns on the first call wherever possible
- Maintained a calm and empathetic approach with upset customers
Education
Bachelor of Computer Science -
Chandigarh Group of Colleges
01-2025
Skills
- Excellent written and verbal communication skills
- Live chat and inbound/outbound call handling
- Strong investigation and problem-solving abilities
- Compliance awareness and attention to detail
- Multitasking and ability to work under pressure
- Numeracy and IT proficiency (Excel, Pivot Tables, VLOOKUP)
Languages
- Hindi
- English
- Kannada
Roles And Responsibilities
- Assisted customers with off-boarding and account-related queries via live chat and calls
- Took full ownership of customer issues and followed internal procedures end-to-end
- Represented the organization professionally in all customer interactions
- Handled sensitive and confidential customer data securely
- Collaborated with global and cross-functional teams to resolve customer disruptions
Timeline
Customer Support Analyst
TaskUs
04.2025 - Current
Customer Care Executive
Teleperformance Mohali
01.2024 - 2025
Bachelor of Computer Science -
Chandigarh Group of Colleges