Sachin Wadher
Vadodara
Summary
Strong Leadership and problem-solver dedicated to streamlining operations to decrease cost and promote organization efficiency. Uses independent decision-making skills and sound judgement positively impact company success.
Overview
18
18
years of professional experience
Work History
Concentrix LTD
07.2022 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Mentored team members to enhance professional development and accountability in workplace
- Helped with planning scheduling and delegating assignment to meet coverage and services demand
- Ensure operational excellence by performance managerial task
- Managing clients
- Managed daily operations task efficiently as per Performance
- Created employee schedules to align coverage with forecasted demand
- Generated repeat business through exceptional customer service and respond to customer concern with friendly and knowledgeable service
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Made hiring recommendations to increase company’s productivity and profitability with quality workers
- Review sales and gross profit report to access company efficiency
- Developed loyal and highly satisfied customer base through proactive manageable of team customer service strategies
- Supervise day-to-day operations to meet performance, quality and service expectations
Assistant manager
First Source solutions LTD
12.2016 - 07.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Mentored team members to enhance professional development and accountability in workplace
- Helped with planning scheduling and delegating assignment to meet coverage and services demand
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Ensures operational excellence by performance managerial task
- Managing client
- Managed daily operations Task efficiently as per Performance
- In pandemic situation 'I have lead the process alone to drive the performance with the support of Director for which I was award with certificate by client & FSL
- Managed new centre of BOB at Vadodara location in pandemic situation in the year 2020
- Centre was temporary setup for 6 months
- Managed the delivery of NHT batches in any simultaneous & products with Innovative technologies
- Thought leadership, innovative solutions
- Flexible, customer focused, performance-driven engagement models
- Managed training at ramp up phase at new centre of BOB in Bangalore for FSL in 2017
Trainer
Vodafone India Services Pvt Ltd
12.2015 - 12.2016
- Scheduled and taught in class and online courses to increase learning opportunities
- Perform continuous evaluations of content and plans to enhance delivery and improve effectiveness
- Monitored participant workflow and behaviours throughout training process
- Mentored new hires, resulting in stronger staff development and increase productivity
- Introduced standardised training for cohesive learning environments
- Analysed team performance and identified opportunities for additional training
- Developed individualized training plans to achieve staff readiness
- Prepare and presented supplementary learning material to support structured lessons
- Contributed to reductions in employee turnover by revamping training programs
- Tracked attendance and evaluation progress for assigned trainee
- Implemented new training courses after assessing corporate data and identifying employee weakness
- Supported productivity increase and business growth through new hires training and mentoring
- Recruited and trained new bees
- Delivered diverse instructional methods, optimizing trainee engagement
- Managed the delivery of new NHT batches
- Flexible, customer focused, performance-driven engagement models
Trainer
Aegis Global Ltd
04.2012 - 04.2015
- Bank of India Process on Deputation from 24th Aug’13 to 31st Oct’13
- Successfully live & initiate the Web chat & outbound process for Bank of Baroda
- Taking care of recruitment in absences of HR
- Taken Care of Compliances in absences of HR like (Salary issue, PF Etc.)
- Monitored and reported trainee progress, introducing new learning tools to address individual needs
- Developed effective training plans based on department needs and objectives
- Identified and recommended staff for key positions and departments
- Educated clients on proper use of products and system
- Recorded and edited videos to facilitate remote learning
- Delivered instructional presentations on equipment use, focusing on efficiency and safety
- Recruited and trained new bees
- Supported productivity increase and business growth through new hires training and mentoring
Customer Service Representative
SITEL India Pvt Ltd
02.2009 - 01.2012
- Making daily outgoing calls to the Customer
- Convincing them for the new Insurances
- Also to achieve the weekly and monthly target given by the higher authorities
- To complete the sale under the quality Parameter to avoid fatal and miss information
Customer Service Representative
Intel net Global Services Pvt Ltd
10.2007 - 01.2009
- Receiving incoming calls of Vodafone Customer
- Use to Solve Customer Quires or Problem at Real time
- Resolved associate, tools service delivery issues revealed by statistical reports
- Increased efficiency and team productivity by operational best practices
- Investigated and resolved accounting, services and delivery concern
- Helped customer with their queries
Customer Service Representative
Trident Communication
11.2006 - 09.2007
- Use to Sale Hutch Post-Paid Connection on Generated Lead by Tele-Caller
- Receiving incoming calls of Vodafone Customer
- Use to Solve Customer Quires or Problem at Real time
- Resolved associate, tools service delivery issues revealed by statistical reports
- Increased efficiency and team productivity by operational best practices
- Investigated and resolved accounting, services and delivery concern
- Helped customer with their queries
Education
BCom -
Jodhpur University
01.2014
HSC -
Jodhpur University
01.2008
SSC -
Mumbai Board University
01.2001
Skills
- Budgeting
- Sales growth
- Negotiation
- Operation management
- Staff supervision
- Staff management
- Business administration
- Consulting
- Business planning
- Project management
- Employee scheduling
- Finance management
- Training
- Recruiting and interviewing
- Employee performance evaluation
Languages
English
Intermediate
B1
Timeline
Concentrix LTD
07.2022 - Current
Assistant manager
First Source solutions LTD
12.2016 - 07.2022
Trainer
Vodafone India Services Pvt Ltd
12.2015 - 12.2016
Trainer
Aegis Global Ltd
04.2012 - 04.2015
Customer Service Representative
SITEL India Pvt Ltd
02.2009 - 01.2012
Customer Service Representative
Intel net Global Services Pvt Ltd
10.2007 - 01.2009
Customer Service Representative
Trident Communication
11.2006 - 09.2007
BCom -
Jodhpur University
HSC -
Jodhpur University
SSC -
Mumbai Board University