SACHIN YADAV
Pune
Summary
Sales & Marketing professional with over 10 years of extensive experience in Retail Operations, Manufacturing, Logistics, and Team management. Achieved notable accomplishments in driving sales growth and improving operational efficiency. Proficient in strategic planning, market analysis, and customer relationship management.
Experienced player, strategist, and implementer skilled in designing tactical sales and marketing activities to drive business growth. Proven track record of successfully implementing marketing and sales promotion plans to generate new business. Proficient in leading teams and developing procedures and service standards for business excellence.
Overview
16
16
years of professional experience
Work History
Business Development Manager
Alankaram
Pune
02.2025 - Current
- Developing and implementing business development plans and strategies.
- Identifying potential customers, leads, and opportunities within the territory through research, networking, and cold calling.
- Building and maintaining strong relationships with interior designers, architects, and other industry professionals to establish mutually beneficial partnerships.
- Conducting product presentations and demonstrations to potential clients, showcasing the value and features of our furniture products.
- Collaborating with the marketing team to develop state-specific promotional materials and campaigns to increase brand visibility, and drive sales.
- Managing the entire sales cycle, including lead generation, qualification, negotiation, and deal closure.
- Providing exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the sales process.
- Regularly monitoring the industry trends, competitor activities, and market dynamics to identify opportunities for business growth.
- Collaborating with the internal teams, including customer service, logistics, and finance, to ensure smooth order processing and delivery.
- Maintaining accurate and up-to-date records of sales activities, customer interactions, and business development efforts in the CRM system.
Operation Manager
Plank and Weave India Private Limited
Pune
07.2024 - 12.2024
- Managing daily store operations and overseeing the team.
- Monitoring sales trends, and developing strategies to increase sales.
- Supporting all functions of the business to work together.
- Improving systems, processes, and best practices.
- Drive initiatives to improve customer experience, satisfaction, and loyalty.
- Building and maintaining strong relationships with the architects, designers, builders, and clients.
Floor Sales Manager
D'Decor Exports Private Limited (The D'Decor Store)
Mumbai
08.2022 - 10.2023
- Developed sales plans, goals, strategies, and objectives to achieve team goals, and revenue objectives.
- Managed daily operations of the sales department, including the supervision of staff members.
- Ensured efficient daily sales and operational activities of the store.
- Conducted market research and analyzed competitor reports.
- Coordinated with vendors to ensure a seamless material supply.
- Trained junior sales personnel, providing necessary coaching and mentoring for their successful performance.
- Resolved customer complaints regarding sales and service.
Customer Relations Co-worker
IKEA India Private Limited
Pune
02.2021 - 08.2022
- Oversaw e-commerce operations, including order processing, tracking, and reporting of performance metrics.
- Responded promptly to inquiries, resolved complaints, and addressed issues.
- Ensured timely and accurate processing of customer orders.
- Participated in regular training sessions to improve product knowledge and service skills.
- Displayed exceptional telephone etiquette and efficiently resolved challenging calls.
- Monitored order execution using multiple management tools.
Senior Sales Advisor
D'Decor Home Fabrics Private Limited. (D'Decor Home Store)
Pune
12.2018 - 02.2021
- Delivered excellent customer service by consistently maintaining high standards in client interactions.
- Identified and established relationships with new markets, architects, designers, and customers.
Senior Fashion Advisor
Raymond (Made to measure and Ready to wear) India Limited
Pune
01.2017 - 12.2018
- Advised customers on styling techniques, fabric care instructions, and color coordination.
- Provided personalized fashion advice by taking into consideration customers' body types and personal preferences.
- Managed and supervised store operations, encompassing cash management processes.
Retail Sales Officer (L2 Level)
Titan Company Limited (Tanishq)
Pune
10.2015 - 01.2017
- Assisted customers in selecting items that best met their needs.
- Resolved customer complaints in a professional manner.
- Followed up with customers after purchase to ensure satisfaction with the product and service.
Senior Style Associate
Ruosh(Sara Suole Private Limited)
Pune
11.2014 - 09.2015
- Assisted customers with selecting items and answering questions about products.
- Built relationships with customers by providing friendly customer service.
Sales Advisor
Marks & Spencer Reliance India Private Limited
Pune
09.2011 - 02.2014
- Identified customer needs by asking questions and advising on the best solutions.
- Replenished and arranged items to maintain appearance.
- Resolved customer complaints in a timely manner.
Production Associate
Sauer Danfoss India Private Limited
Pune
09.2009 - 03.2011
- Monitored and adjusted production processes to ensure that quality standards were met.
- Organized workstations for maximum efficiency, reducing downtime between tasks.
- Collaborated with team members to identify and resolve production issues in a timely manner.
Education
Master of Business Studies - Marketing
IBMR
Chinchwad, Pune04-2014
Post Graduation Diploma in Business Studies - Marketing
IIMS
Chinchwad, Pune10-2012
Bachelor of Science - Physics
DR. D.Y. PATIL A.C.S COLLEGE
Akurdi, Pune04-2009
H.S.C -
Mhalsakant Junior College
Akurdi, Pune02-2004
S.S.C -
G.E.M.S. School
Chinchwad, Pune03-2002
Skills
- Sales and Marketing Management
- Store Operations
- Team Leadership
- In-Store Marketing Expertise
- Customer Engagement Strategies
- Strategic Business Development
- Budgeting and cost control
- Effective Sales Presentations
- Operational Efficiency
- Inventory Management
Accomplishments
- Achieved a Handwritten Appreciation "Thank you Note" for exceeded results during covid time by Operation Manager with IKEA.
- Achieved a certificate of "Moment of Fame"with Titan company limited for an event held at Neemuch and Mhow(Indore) to shoulder responsibility and drive for achieving superior results.
- Achieved a great service award by mystery shopper with Marks & Spencer Reliance India Pvt.Ltd.
- Achieved a "WOW CARDS" for delivering great service to the customers with Marks & Spencer Reliance India Pvt.Ltd.
- Achieved a Distinction at graduation from Pune University.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Trainings
- Raymond Made to Measure Technical and Customer Service Excellence training held at Courtyard Marriott hotel-Bangalore from 1st July-2017 till 15th July-2017.
- Impress and Service Excellence training held at Raymond India Ltd.- Thane Head office from 1st April 2018 till 3rd April 2018.
- Retail Operations, Products and Customer delight service training held at RUOSH brand - Bangalore head office from 4th Nov.2014 till 30th Nov.2014.
- IKEA values, IKEA concepts, products, and customer service superiority training are held at IKEA through online mode
- Products and customer service importance training was held at Marks and Spencer Reliance India, Pvt Ltd. - Pune at Hotel Sagar Plaza from 3rd oct 2011 till 18th Oct. 2011
- Product, customer service and CRM software training was held at Pithampur- Indore at Alankaram- Head office from 10th feb-2025 till 15th feb-2025
Computer Proficiency
- Completed C.C.C. Course on Computer Concepts.
Disclaimer
All the information provided here is true as far as my knowledge & belief is concerned.
Timeline
Business Development Manager
Alankaram
02.2025 - Current
Operation Manager
Plank and Weave India Private Limited
07.2024 - 12.2024
Floor Sales Manager
D'Decor Exports Private Limited (The D'Decor Store)
08.2022 - 10.2023
Customer Relations Co-worker
IKEA India Private Limited
02.2021 - 08.2022
Senior Sales Advisor
D'Decor Home Fabrics Private Limited. (D'Decor Home Store)
12.2018 - 02.2021
Senior Fashion Advisor
Raymond (Made to measure and Ready to wear) India Limited
01.2017 - 12.2018
Retail Sales Officer (L2 Level)
Titan Company Limited (Tanishq)
10.2015 - 01.2017
Senior Style Associate
Ruosh(Sara Suole Private Limited)
11.2014 - 09.2015
Sales Advisor
Marks & Spencer Reliance India Private Limited
09.2011 - 02.2014
Production Associate
Sauer Danfoss India Private Limited
09.2009 - 03.2011
Master of Business Studies - Marketing
IBMR
Post Graduation Diploma in Business Studies - Marketing
IIMS
Bachelor of Science - Physics
DR. D.Y. PATIL A.C.S COLLEGE
H.S.C -
Mhalsakant Junior College
S.S.C -
G.E.M.S. School
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