Sachin G Bandekar
Dombivli
Summary
Skilled Sales Service Engineer with noteworthy experience in managing key client accounts and optimizing sales strategies. Strengths include technical product knowledge, customer service skills, and the ability to build strong relationships with clients. Notable success in improving customer satisfaction rates and driving significant revenue growth in previous roles. Recognized for proficiency in problem-solving, multitasking, and strategic planning.
Overview
10
10
years of professional experience
Work History
Senior Sales Service Engineer
Yogi Kripa Medi Chem Pvt Ltd
Mumbai
12.2024 - Current
- Evaluated customer desires and budgetary constraints to pick best products or services.
- Performed installation and commissioning of HAWO sealing machines at customer sites.
- Discussed equipment needs with customers and engineers to determine system requirements.
Senior Service Engineer
Technovalue Solutions Pvt Ltd
Navi Mumbai
06.2024 - 11.2024
- Responded promptly to customer inquiries regarding product usage or technical issues of Clean room instruments like Air Particle Counters.
- Implemented preventive maintenance schedules for various machinery to ensure operational efficiency.
Technical Support Engineer
Labindia Analytical Instruments Pvt Ltd
Navi Mumbai
07.2022 - 02.2024
- Taking ownership of customer issues reported and seeing problems through to resolution.Researching, diagnosing, troubleshooting and identifying solutions to resolve issues.
- Following standard procedures for proper escalation of unresolved issues to R&D and Production team.
- As seasoned engineer with expertise in dissolution apparatus(standalone, Automated, Semi-online,True online),PH meters, Conductivity meters,Hardness tester, Melting range apparatus, Disintegration tester I have successfully trained and led team of engineers in installation and servicing of these critical instruments on customer sites.
- I bridge gap between the engineers, production team and R&D team, bringing a unique perspective as a formal engineer with experience in demonstrations
Service Engineer
Svan Analytical Instruments Pvt Ltd
Dombivli
11.2018 - 07.2022
- Responds to customer complaints; evaluates and resolves problems of the customer; assists in installing the equipment ( TOC Analyzer: SUEZ formerly GE)
Service Engineer
Crescent Scientific Instruments Pvt Ltd
Mumbai
11.2017 - 10.2018
Quality Control Engineer
Medica Instruments Pvt Ltd
Mumbai
12.2014 - 07.2016
- If the material is rejected at IQC, instruct stores /accounts to hold the payments to supplier until the rejected material is replaced.
- Process audit, product audit, internal quality audits, Root cause analysis, Preparation of inspection plan, Training.
- If found any problem make NC reports and forward it to concern department for root cause analysis actions.
- To hold dispatch of manufactured materials until NC material is reworked or replaced.
Education
Bachelor of Engineering - Instrumentation
Smt Indira Gandhi College Of Engineering
Navi Mumbai08-2014
Skills
- Training and mentoring
- Remote troubleshooting
- Product demonstration
- Equipment troubleshooting
- Goal oriented
- Analytical thinking
- Multitasking capacity
Languages
Marathi
First Language
English
Upper Intermediate
B2
Hindi
Advanced
C1
Timeline
Senior Sales Service Engineer
Yogi Kripa Medi Chem Pvt Ltd
12.2024 - Current
Senior Service Engineer
Technovalue Solutions Pvt Ltd
06.2024 - 11.2024
Technical Support Engineer
Labindia Analytical Instruments Pvt Ltd
07.2022 - 02.2024
Service Engineer
Svan Analytical Instruments Pvt Ltd
11.2018 - 07.2022
Service Engineer
Crescent Scientific Instruments Pvt Ltd
11.2017 - 10.2018
Quality Control Engineer
Medica Instruments Pvt Ltd
12.2014 - 07.2016
Bachelor of Engineering - Instrumentation
Smt Indira Gandhi College Of Engineering