Sachin D Gowda

• Providing 24x7 1st level investigations and technical troubleshooting for complex issues involving VDI sessions, Microsoft Outlook, and corporate mobile devices for the end users.

• Worked as an SME/L15 and provided Floor Support to the Service desk team.
• Performed 1st-level troubleshooting across network infrastructure, VDI, Outlook, and mobile device management end-user devices.
• Promptly escalated unusual system activities and critical outages to specialized resolver groups while notifying impacted stakeholders and customers.
• Authored and updated administrative operational documentation, knowledge base articles, and operational shift report submissions.
• Solving Technical issues and Providing expert advices, guidance and support to the Team.
• Document technical processes, procedures, and solutions accurately for reference and training purposes.
• Documented technical processes, procedures, and solutions for reference and training, improving knowledge sharing.
• Resolved technical issues by diagnosing problems and implementing solutions. and Providing expert advice, guidance and support to the Team.
• Communicated policy implementation details to ensure team compliance and understanding. and changes to the team members to adhere to the policy and compliance requirement.
• Managed flexible operational working hours, including 12-hour rotational shifts (day/night) with high accuracy and attention to detail.
• Executed user access management tasks to maintain secure user permissions.(User access Management), GAM(Global Access Management), Active Directory, Nexthink Tool, Applications Installations(Work with User)and Security SOC incidents.

• Provided technical support to end-users over the phone and via remote desktop software.
• Participated in IT projects related to desktop support services.
• Installed and configured computer systems, printers, and other peripherals.
• Attended customer service meetings to address any ongoing issues or concerns.
• Troubleshot network connectivity issues for both wired and wireless connections.
• Collaborated with team members to escalate and resolve complex technical issues.
• Diagnosed and resolved hardware and software issues efficiently.
• Taken ownership of Installations of New towers in Location.

Change of Contract VHR solutions Pvt.Ltd to Globtier Infotech Pvt.Ltd.

My Roles and Responsibilities same as in Globtier Infotech Pvt.Ltd

• I was working in a Client Location Excise Department, Ramanagara District Range Office.
• Here my roles and responsibilities was to Handling the Hardware and software issues and Devices like Desktops and Printers.
• Working on Government Sites to perform some tasks.