Sachin Gupta

• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
• Monitored daily operations and implemented changes to maintain highest quality of care for each patient.
• Developed initial sales roadmaps and market strategies to promote successful product launches.
• Improved productivity while reducing staffing and operational costs by 68%.
• Enhanced and redefined organizational structure to maintain competitive edge across territories.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Communicated with customers and vendors positively with particular attention to problem resolution.

• Developed sales strategy based on research of consumer buying trends and market conditions.
• Upsold warranties and complementary products to customers through persuasive marketing techniques.
• Became overall sales leader by surpassing sales goals by 96% across multiple platforms.
• Identified customer needs by asking appropriate, open-ended questions.
• Acknowledged for achieving 82% increase in sales.
• Decreased process lags by properly training employees on preferred sales practices and strategies.
• Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
• Evaluated costs against expected market price points and set structures to achieve profit targets.
• Promoted advanced biological therapeutic and medical products by cultivating rapport with high-profile colleges, universities, institutions and acute and long-term facilities across 52 states.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
• Universities I have worked with:

1} University of Texas at Austin.

2} Texas A&M University.

3} Southern Methodist University.

4} Baylor University.

5} Texas Christian University.

6} The University of Texas at Dallas.

7} University of Houston.

8} Texas Tech University

• Performed quality control and monitored production efforts.
• Designed, implemented and assessed system maintenance, billing, cost efficiency and CRM measures within C&M environment.
• Created programs and circulated internal resources to enhance workers' technical and safety standards knowledge, according to regulatory and organizational expectations.
• Managed and allocated staff and material resources to meet production goals.
• Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
• Oversaw problem resolution to address barriers to operational efficiency.
• Planned operations and activities, and led projects.
• Recommended actionable changes, lead provisioning and draft plans to maintain operational status.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Compiled training materials for new employees and tracked skill development.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Conducted root cause analysis in deficient areas to identify and resolve issues.
• Collected customer feedback and made business adjustments to improve retention and satisfaction.
• Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
• Managed internal operational standards and productivity targets.
• Motivated and trained employees to maximize team productivity.
• Encouraged and promoted ideas aligned to business needs and benefits.

• Developed sales strategy based on research of consumer buying trends and market conditions.
• Upsold warranties and complementary products to customers through persuasive marketing techniques.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Used [Software] to maintain company database with essential account and sales information.
• Decreased process lags by properly training employees on preferred sales practices and strategies.
• Drove bottom-line profits by cultivating relations with orthopedic physicians and surgical staff on implants, RF technology and visco-supplementation for pain management.
• Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
• Expanded new business and developed effective sales and marketing campaigns.
• Identified customer needs by asking appropriate, open-ended questions.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Reached out to prospective leads through cold calling, applying variety of established selling methods.
• Provided timely project management while adhering to budget constraints.
• Optimized workflow processes and monitored weekly sales to draft reports for continuous improvement planning.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Increased customer satisfaction ratings by successfully resolving challenges.
• Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.