SACHIN PANDURANG MADHAV

• Architected scalable solutions that supported business growth without sacrificing performance or reliability.
• Developed custom solutions for clients, leading to increased customer satisfaction and retention rates.
• Crafting Security Policies: Develop rules to protect NEOM's assets and residents.
• Access Control System Design: Create and manage systems like fingerprint scanners and surveillance cameras.
• Risk Assessment: Identify and fix potential security risks.
• Integration Management: Ensure different security systems work together smoothly.
• Technical Guidance: Provide expert advice on security matters.
• Continuous Innovation: Keep up with the latest security tech to improve NEOM's safety.
• Tech Support, Decision Making, Data Handling, Analysis, Modeling, Visualization.

Domain: Digital Services-Media and communications & Business

- Worked as an Onsite QA & Support Engineer for the client NXT Digital in
the domain of Digital Services, Media and Communications, and Business.
NXTDIGITAL - Brief Summary:
 NXTDIGITAL is India's leading digital television services provider,
utilizing the innovative Headend-in-the-Sky (HITS) platform.
 Combining the benefits of cable and DTH technologies,
NXTDIGITAL offers a world-class TV viewing experience.
 With a strong technical foundation, NXTDIGITAL ensures
superior quality and scalability of operations.
 The company has made significant inroads in rural and semiurban areas, serving over 3.5 million digital subscribers through
4500+ Local Cable Operators (LCOs).
 NXTDIGITAL delivers 650+ television services, including highdefinition (HD) channels and radio services.
 By providing a wide range of channels and content,
NXTDIGITAL meets subscribers' demand for greater choice and
satisfaction.
 NXTDIGITAL aims to be the preferred choice of consumers by
providing superior service and quality content in today's
converged world of entertainment.
- Identified and resolved technical issues, ensuring the root causes of
production errors were established and escalated serious concerns when
necessary.
- Coordinated with IT groups and external vendors to ensure effective
application services, maintaining the reliability of all applications.
- Conducted independent research and gathered information to provide
in-depth analysis for resolving production issues.
- Supervised alerts related to application and system procedures, providing
proactive services.
- Checked and resolved issues related to OTPs, SMS, login/registration, and
transactions, ensuring smooth customer transactions and resolving errors.
- Checked API logs and forwarded them to the team, verified logs from
Putty, and checked request responses.
- Executed daily queries in MySQL database, acted as a data analyst,
2019-10 – Current
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extracted data as per client requirements, corrected meta-data errors,
and generated reports on a daily basis, including transaction reports.
- Performed load checking and balancing on portals, conducted tests on
production applications.
- Designed production support procedures, policies, and documentation
for efficient support and maintenance.
- Possessed 4 years of strong experience in executing MySQL database
operations. Demonstrated proficiency in DDL, DQL, DML, DCL, and TCL
commands. Installed and configured MySQL, created tables, extracted
data, and performed backups.
- Provided expertise in support and testing for web and app development.
- Possessed knowledge of HTML, CSS, JavaScript, jQuery, JSON, and XML.
- Supported e-commerce, collection, web, and application systems.
- Familiarity with manual and sanity testing, as well as QA methodologies
and processes.
- Checked logs, API request-response, and provided production support,
working on Firebase.
- Managed design changes by adding or removing messages, images,
and PDFs on client applications.
- Handled major maintenance activities and performed tasks like killingstarting workers.
- Collaborated closely with the developer team and website manager to
ensure smooth operations.
- Mentored and coached team members on QA topics and strategies.
- Supported the company in maintaining a work environment focused on
quality, communication, collaboration, integration, and teamwork.
- Created and achieved product quality objectives, ensuring adherence
to product specifications.
- Fixed identified issues to increase productivity and streamline workflows.
- Wrote and maintained detailed internal documentation on developed
.
systems.
- Designed, documented, and executed test scenarios to identify software
bugs.

• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• 📋 Test Case Management:
  Creating comprehensive test cases to guarantee robust application functionality.
  📊 Data Analysis and Reporting:
  Proficient in preparing and executing SQL queries in MYSQL, generating diverse reports for comprehensive insights.
  📈 MIS Delivery:
  Providing essential Management Information System (MIS) to clients for informed decision-making.
  🔍 Issue Resolution:
  Taking logs of activation transactions through Putty to address and resolve raised issues promptly.
  ⚙️ Configuration Management:
  Configuring plans for different portals and ensuring seamless uploads based on requirements.
  🤝 Collaboration and Coordination:
  Collaborating closely with the development team to address service requests and resolve portal-related issues.
  📧 Customer Support:
  Providing support via calls and emails to branches and vendors for technical issues related to portals and mobile apps.
  🔧 Defect Resolution:
  Working collaboratively with the development team to implement fixes for open defects.
  🔄 Incident Management:
  Monitoring and addressing the queue of escalated incidents to ensure swift resolution.
  📝 Documentation:
  Documenting troubleshooting procedures for future reference and knowledge sharing.

• Improved application stability through proactive monitoring, issue identification, and prompt resolution of incidents.
• Assisted in the development of user guides and knowledge base articles for increased self-service capabilities.
• Streamlined support processes for improved end-user experience and reduced resolution times.
• Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
• Contributed to application testing efforts, identifying defects and collaborating with developers on fixes prior to release.
• Continuously updated technical skills through training sessions, industry certifications, and participation in relevant conferences to provide top-notch support for evolving technologies.
• Enhanced application performance by identifying and resolving technical issues in a timely manner.
• Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
• Developed custom scripts for automating routine tasks resulting in increased efficiency within the team''s daily operations.
• Provided comprehensive training for users to ensure smooth adoption of new applications and features.

DOMAIN: Digital Signage Software

• Onsite support Application Support Engineer.
• Worked as a Support Engineer from Aug 2018 to Oct 2019 in Infosoft Digital Design and Services Pvt. Ltd. for the client Times OOH at GVK
  Chhatrapati Shivaji Maharaj International Airport Terminal .
  - Responsible for creating tickets and providing L1-L2 support for
  software applications.
  - Dentified and reported bugs to the developer team for resolution.
  - Conducted live environment testing and provided production
  support.
  - Verified the functionality and performance of software applications.
  - Worked with various advertising and digital signage software
  systems.
  - Held the position of a Support Engineer in Times OOH, handling
  application support responsibilities.