Sachin Vichare
Team Leader TL Motor Claims
Thane
Summary
Dedicated insurance professional with 13 years of experience investigating and processing automobile insurance claims. Excel in analyzing damages/causes, interpreting policies, and negotiating payment solutions. Effectively manage and take pleasure in providing exemplary customer service with 100% Integrity. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Service Advisor
M/s. Ichibaan Honda, Mumbai
- Dealer for HONDA pvt cars, Attending & advising customers for necessary repairs
- Preparation of job order, understanding customer concerns & providing guidance, preparing repair estimates
- Coordinating with customer/ insurance companies/ Surveyors/ Assessors
- Preparing repair invoices, handing over vehicle to the customer after complete explanation of repairs & invoice
- Maintaining CSI with high Priority
- Positive & Proactive helped me get into Insurance Industry.
Inhouse Loss Assessor
ICICI LOMBARD GIC, Mumbai
03.2008 - 12.2010
- Joined as Claims analyst later promoted as In-house surveyor
- Visiting garages & instructing them for necessary repairs
- Understanding customer concerns & providing guidance
- Achieving set goals, maintaining profitability & ethics of the organization
- Handled more than 125 claims per month with above 90% TAT
- Have handled High end class vehicles & high-profile customer with ease
- Learnt to assess losses of GCV & PCV effectively.
Sr specialist Motor Claims
Bharti AXA General Insurance company Ltd, Mumbai
06.2011 - 02.2018
- Analyze claims to determine extent of company's liability, make approval or denial decisions and negotiate settlements with claimants in accordance with policy provisions
- Collaborate with insurance agents and interview claimants to correct errors, rectify omissions and investigate questionable issues
- Increased customer satisfaction by resolving issues
- Provided optimum service to policyholders, negotiated fair settlements and identified fraudulent claims
- Selected by supervisor to assist with file closures; resolve complex claims processing issues; participate in quality-control audits; and monitor claim status updates
- Maintained a superior quality rating in file handling and claims resolution from 2011 to 2017, successful & exceeding the departmental goal
- Promoted from Claims specialist to Sr Claims specialist & also rated with 5-star rating for displaying top integrity towards the profile
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Associate Manager
NAVI GIC, Bangalore(formerly know is DHFL GIC)
08.2018 - 11.2022
- Leading a team of 6 & managing OD claims pan India till the limit of 2 lakhs & reserving of 10lakhs
- Checking & forwarding to HOD for above authority
- Handling & approving of major loss claims & CTL claims within authority limits Pan India
- Checking & forwarding to HOD for above authority limits
- Monitoring Settlement Ratio, closing ratio, TAT, Aging claims on regular basis & ensuring compliance & audit time to time
- Co-ordination to provide audit files to the auditors
- Downloading the auditor's report to the team
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Handling Pan India escalation level 1
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals
- Creation of vendor management network by empaneling professional like surveyors/investigator/salvage agencies & monitoring their performance on timely basis
- Making tie-ups with garages for cashless facilities & creating a preferred garage network
- Have also managed theft claims pan India
- Participated in team-building activities to enhance working relationships through various training session
- To Develop and implement performance improvement strategies and plans to promote continuous improvement
- Performance of every team member was individually discussed every month start to align the handler achieve his KPI
- Delivered services to customer locations within specific timeframes
- Conducting morning meetings on every alternate day for coordination and planning to achieve results according to desired targets
- Improved operations through consistent hard work and dedication
- Worked flexible hours across night, weekend, and holiday shifts.
Team Leader
Allstate India Pvt Ltd
11.2022 - Current
- Successfully handling a team of 26 members for Total loss process based in Pune & BLR.
- Handling TL claim escalation for our US customer.
- Conducted regular reviews of operations and identified areas for improvement.
- Create a productive & supportive work environment of highly engaged employees who create highly satisfied customers
- To follow detailed project plans outlining goals, timelines, resources to ensure alignment with company objectives.
- Maintaining TAT & work on pendency.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
Education
High School Diploma -
K.G Mittal Collage of Commerce & Art.
Motorcycle Maintenance and Repair Technology - undefined
Fr. Agnel ITI.
Diploma Course Advance Auto Electrician -
St. Francis ITI
Licentiate Exams.: Principal & Practice of Insurance - undefined
Cleared III Online Examination
Skills
Microsoft Excel
undefinedAccomplishments
- Diploma Course + H.S.C + Appearing for III licentiate Exam
- Technical Training at Maruti Udyog from fort point automotive pvt ltd
- Motor Claims Technical training (Bharti AXA GIC)
- Max no of claims settled for quarter 3 2014 at Bharti AXA GIC
- Achiever for wall of fame 2014-2015 at Bharti AXA GIC
- Team Leader qualities
- Resolved product issue through consumer testing
- Claims Handling and Investigations Part of software project team for UAT Product knowledge about PVT/CV
Characteristics
Calm & composed nature with team building qualities. Pressure handling characteristic. Ready for new challenges & goals
Timeline
Team Leader
Allstate India Pvt Ltd
11.2022 - Current
Associate Manager
NAVI GIC, Bangalore(formerly know is DHFL GIC)
08.2018 - 11.2022
Sr specialist Motor Claims
Bharti AXA General Insurance company Ltd, Mumbai
06.2011 - 02.2018
Inhouse Loss Assessor
ICICI LOMBARD GIC, Mumbai
03.2008 - 12.2010
Service Advisor
M/s. Ichibaan Honda, Mumbai
High School Diploma -
K.G Mittal Collage of Commerce & Art.
Motorcycle Maintenance and Repair Technology - undefined
Fr. Agnel ITI.
Diploma Course Advance Auto Electrician -
St. Francis ITI
Licentiate Exams.: Principal & Practice of Insurance - undefined
Cleared III Online Examination
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