Sachin Sharma

Account Manager and Training Specialist who is a consistent performer in Customer Service, Marketing and Account Management within E-Commerce and Client Services. Proven success in mentoring, training, operational excellence and organizational development with keen understanding of elements of E-Commerce business. Recognized for inspiring team members to excel and encouraging creative work environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Trained multiple new hires on the process requirement
• Trained multiple tenured associates on new skill sets
• Prepared reports and collated data to represent the health of the process and to drive discussions during leadership weekly business review
• Took over complete responsibility to work on and prepare a dashboard for the team to manage data
• Was recognized for the top performance during the Townhall event in Q2 2021 which is the same quarter of moving to the team
• Prepared handbooks for various tasks the team needs to perform which helps other account managers within the team as well as new hires understand the tasks at hand
• Active participation in discussions for process enhancement.
• Supported T4 team for 2 quarters by helping resolve tickets that needed process expertise and audit incorrectly raised tickets to reduce the backlog of tickets and improve SLA.
• Provided support for 1 quarter to the IIDP seller support team when there was an over flow of contacts and they required help to reduce the cases in queue and improve their SLA
• Mentored multiple batches with different skills.

Business English Certificate (Cambridge University)