Sachit Das
ETAC Tech Lead
Bangalore
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable results.
Overview
13
13
years of professional experience
Work History
ETAC Tech Lead
Fortinet
07.2015 - Current
- Manage escalation team and assist them in resolving customer tickets.
- Responsibilities include providing training to team, working efficiently as individual contributor and delegating tasks to team members, and encouraging innovative thinking in resolving issues.
- Collaborate with engineering team to address ongoing bugs, manage TAC lab, and assist team with replications.
- For any escalated tickets, I coordinate among various stakeholders, including sales team, professional service, customer, partner, engineering, and product management.
- Write knowledge base articles and assist manager in running various team stats reports.
TAC Engineer
Meru Networks
12.2013 - 07.2015
- Troubleshooting customer's tickets on Meru Controllers.
- Replicate customer issues in house.
- In depth analyzing logs, wireless captures and working with Engineering team
TAC Network Specialist
Cybernet Slash Support - Project Aruba
04.2011 - 12.2013
- Troubleshooting customer's ticket on Aruba Wireless Controller.
- Assisted juniors on calls, tickets and handling escalation.
- Helping seniors with Lab replications.
Education
B.E - Electronics And Telecommunication
Lokmanya Tilak College Of Engg
Mumbai, India 04.2001 -
Skills
Strong understanding of Wi-Fi 80211 networks and 4G LTE experience
Timeline
ETAC Tech Lead
Fortinet
07.2015 - Current
TAC Engineer
Meru Networks
12.2013 - 07.2015
TAC Network Specialist
Cybernet Slash Support - Project Aruba
04.2011 - 12.2013
B.E - Electronics And Telecommunication
Lokmanya Tilak College Of Engg
04.2001 -