Results-driven Project Manager (PMP® Certified) with over 12 years of experience leading cross-functional teams to deliver complex projects on time and within budget. Expertise in managing the end-to-end Software Development Life Cycle (SDLC), enhancing stakeholder engagement, and driving process improvements. Proficient in utilizing Microsoft Project (MPP) for effective planning and execution while fostering collaboration and communication to ensure project success. Recognized for strong leadership skills, adept risk management, and a commitment to delivery excellence in dynamic, fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Manager
Fortrea
06.2017 - 09.2025
Project Ownership and Delivery: Successfully led and delivered key projects, consistently completing them on or ahead of schedule.
Project Management: Managed ongoing projects, including ensuring alignment with business objectives, and smooth progress.
Expertise in SDLC & MPP: Demonstrated expertise in Software Development Life Cycle (SDLC) and Microsoft Project Plan (MPP) while overcoming resource allocation, system failures, skill gaps, and communication challenges.
Recognition and Problem Solving: Navigated project hurdles effectively, earning consistent appreciation from managers and project points of contact (POCs).
Documentation & Process Improvement: Strengthened project management capabilities by streamlining documentation processes, and enhancing planning, execution, and monitoring practices.
Stakeholder Communication: Established clear communication channels with stakeholders to provide regular updates, address concerns, and gather feedback, ensuring project alignment.
Cross-Functional Collaboration: Collaborated closely with Operations, project POCs, development teams, and quality assurance teams to assess scope changes, and their impact on timelines and resources.
Operation Executive
MakeMyHome.com (Ram Ratna Group)
10.2014 - 05.2017
Single point of contact between technology and operations
Creating and implementing from scratch database, analyzing data using MS Excel, performing queries and creating custom reports
Master Data creation form multiple systems
Ascertaining process bottlenecks and suggest or build a new solution accordingly
Maintained, updated cleaned up customer details
Reviewed, analyzed and ensure the quality of data loaded into database system
Helped to maintain system and overall support like Integrating Operations and Real time System Sync along with Scheduler Operation and Maintenance
Prepared Proactive checklist for database & important work to avoid future downtime
Collaborating with marketing/sales team members in the development and organization of Categories and catalogues for B2C and allied systems
Equipped with fall back options for Operational Excellence
Prepare manage and distribute documentation of security procedures and suggestions for upgrades from operational improvements (BRD)
Collaborated with department heads developing personnel training
Bringing ground level UAT for the different stake holders including senior members
Proactively capturing, recording bugs on the website and Magento and creating cards on Trello to prioritize the Tasks
MIS Executive
eBay, Inc.
01.2013 - 10.2014
Developed MIS reports and dashboards for senior management.
Ensured data quality, system synchronization, and reporting accuracy.
Conducted UAT, captured defects, and improved reporting workflows
Timely reporting of Ad hoc reports
MIS Executive (Intern)
NIIT Ltd
11.2011 - 11.2012
Preparing report for Meetings
Maintained student and operational data using SQL and Excel.
Supported CRM and accounts reporting functions.
Coordinating with HO regarding certification of the student
Education
High School Diploma -
N L College
Mumbai, India
01-2008
Bachelor in Commerce - Commerce
Mumbai University
Mumbai, India
01-2011
GNIIT - Business Management
NIIT Ltd
Mumbai, India
01-2011
Skills
Project management
Software development life cycle
Microsoft Project
Stakeholder management
Process improvement
Documentation management
Communication skills
Team collaboration
Progress reporting
Project tracking
Cross-functional collaboration
Certification
PMP - Project Management Professional
Certified Business Analysis Professional (CBAP)
Certified ScrumMaster (CSM) (Scrum Alliance)
Languages
English
Hindi
Marathi
Disclaimer
I hereby declare that all the above-mentioned information given by me is true and correct to the best of my knowledge and belief.