SACHU J S
Thiruvananthapuram
Summary
Experienced and results-driven Retail Manager with a robust three-year track record of effective management within diverse retail settings. A highly motivated professional with a proven aptitude for supervising and empowering employees, dedicated to ensuring exceptional customer service standards. Proficient in fostering strong employee relations, and streamlining inventory organization. Well-prepared, meticulously organized, and adept in training staff on comprehensive product knowledge and store regulations, facilitating a well-informed team. Demonstrates unwavering commitment towards cultivating an environment that fosters heightened sales performance and unwavering customer satisfaction, aiming to consistently exceed expectations in retail excellence.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Swiggy Instamart
12.2022 - Current
- Orchestrated a notable 34% increase in turnover, showcasing a strategic approach to driving sales and bolstering overall financial performance
- Mentored and empowered the sales team to heighten their commercial acumen and surpass sales targets through daily team briefings and personalized coaching sessions
- Spearheaded a remarkable 47% improvement in store upgrades, enhancing the functionality of the retail space
- Led the recruitment, training, and comprehensive development of multifaceted staff members across various roles within the store, fostering a skilled and versatile team
- Acknowledged for instrumental contributions in advancing entry-level associates to leadership roles within six months, demonstrating a talent for recognizing and nurturing potential
- Methodically monitored store performance metrics to pinpoint areas for enhancement, ensuring sustained store profitability
- Pioneered the implementation of an efficient filing system, significantly enhancing document organization and retrieval within the store's operations
- Collaborated with the store manager to devise and execute a store budget plan, resulting in an impressive 40% reduction in overhead costs, optimizing financial efficiency.
Shift Leader
Udaan Hiveloop Logistics
06.2020 - 10.2022
- Directed and mentored a team of 20-30 employees during shifts, prioritizing exceptional customer service while maintaining operational efficiency
- Orchestrated inventory control strategies resulting in a notable decrease in product damage and reduced expiry of stock-keeping units (SKUS)
- Steered the finance team effectively in the absence of management, ensuring seamless operational continuity
- Demonstrated strong problem-solving abilities to overcome challenges and optimize workflow within the store environment
- Initiated and oversaw the training of new team members, rapidly integrating them into company protocols, and operational procedures
- Spearheaded a 28% increase in overall productivity through strategic leadership and process improvements
- Resolved customer complaints and conflicts with professionalism, yielding a significant 90% reduction in customer grievances
- Developed and successfully implemented an all-encompassing inventory control system, leading to an impressive 60% shrinkage reduction.
Education
Bachelor of Science - Zoology
Mar Ivanios College
Thiruvananthapuram2018
Skills
- Communication
- Sales and Business Acumen
- Problem Solving
- Adaptability
- Staff Training and Development
- Leadership
- Team Management
- Time Management
- Inventory Management
- Records Management
- Flexible Schedule
- Customer Service
- Sales Strategies
- Marketing and Promotions
- Operations Oversight
- Loss Prevention
- Store Organization
- Customer Relations
- Stock Management
IT SKILLS
Microsoft Office
Social Media and Digital Marketing Tools
Data Analysis
E-commerce Platforms
Languages
Malayalam
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
Assistant Store Manager
Swiggy Instamart
12.2022 - Current
Shift Leader
Udaan Hiveloop Logistics
06.2020 - 10.2022
Bachelor of Science - Zoology
Mar Ivanios College
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