Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sadab Hussain

Ropar

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

IT Assistant

Bharat IT Services Ltd.
Jalandhar
01.2021 - Current
  • On contractual basis
  • Responded to queries on phone, via email or through IT ticketing system.
  • Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
  • Assisted in the development of custom applications tailored to specific departmental needs, resulting in increased efficiency.
  • Developed user-friendly IT solutions for improved staff productivity.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured and tested new software and hardware.
  • Streamlined communication channels through the installation and configuration of VoIP systems.
  • Collaborated with IT team to successfully complete large projects within strict deadlines.
  • Conducted regular security audits to identify vulnerabilities and improve overall system protection.
  • Installed and configured software and hardware.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Monitored system performance to identify potential issues.
  • Installed, configured and maintained computer systems and network connections.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Manage 37 Sites under jurisdiction of ESIC Sub Regional Office Jalandhar

IT Assistant (technical Supporter)

SISL Infotech (P) Ltd.
Jalandhar
10.2018 - 12.2020
  • On contractual basis
  • Responded to queries on phone, via email or through IT ticketing system.
  • Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
  • Assisted in the development of custom applications tailored to specific departmental needs, resulting in increased efficiency.
  • Developed user-friendly IT solutions for improved staff productivity.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured and tested new software and hardware.
  • Streamlined communication channels through the installation and configuration of VoIP systems.
  • Collaborated with IT team to successfully complete large projects within strict deadlines.
  • Conducted regular security audits to identify vulnerabilities and improve overall system protection.
  • Installed and configured software and hardware.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Monitored system performance to identify potential issues.
  • Installed, configured and maintained computer systems and network connections.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Manage 37 Sites under jurisdiction of ESIC Sub Regional Office Jalandhar

IT Assistant

ESI Corporation
Jalandhar
06.2016 - 10.2018
  • On contractual basis
  • Responded to queries on phone, via email or through IT ticketing system.
  • Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
  • Assisted in the development of custom applications tailored to specific departmental needs, resulting in increased efficiency.
  • Developed user-friendly IT solutions for improved staff productivity.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured and tested new software and hardware.
  • Streamlined communication channels through the installation and configuration of VoIP systems.
  • Collaborated with IT team to successfully complete large projects within strict deadlines.
  • Conducted regular security audits to identify vulnerabilities and improve overall system protection.
  • Installed and configured software and hardware.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Monitored system performance to identify potential issues.
  • Installed, configured and maintained computer systems and network connections.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Manage 37 Sites under jurisdiction of ESIC Sub Regional Office Jalandhar

Desktop L1

Renovision automatio services pvt. Ltd.
Baddi (Himachal Pardesh)
04.2015 - 06.2016
  • Supported remote users through remote desktop connections to resolve issues and provide guidance on software usage.
  • Demonstrated adaptability in staying current with evolving technology trends, ensuring continued excellence in L1 desktop support engineering.
  • Supported the IT team with troubleshooting complex issues, ensuring minimal disruption to daily operations.
  • Maintained accurate documentation of all support requests, resolutions, and follow-up actions, contributing to a well-organized IT department.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network problems.
  • Improved end-user satisfaction by providing timely and efficient L1 desktop support for technical issues.
  • Enhanced system performance with regular maintenance tasks, including software updates and hardware upgrades.
  • Provided training sessions for new employees on company-specific software applications and tools, ensuring smooth onboarding experiences.
  • Coordinated with vendors to resolve warranty-related issues efficiently and costeffectively.
  • Performed regular inventory checks of IT equipment to ensure adequate supplies were available when needed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Ensured compliance with company IT policies by monitoring usage patterns and recommending corrective actions when necessary.
  • Collaborated with other technicians in implementing new technology solutions across the organization.

Desktop L1

Renovision automatio services pvt. Ltd.
Baddi (Himachal Pardesh)
09.2014 - 05.2016
  • Supported remote users through remote desktop connections to resolve issues and provide guidance on software usage.
  • Demonstrated adaptability in staying current with evolving technology trends, ensuring continued excellence in L1 desktop support engineering.
  • Supported the IT team with troubleshooting complex issues, ensuring minimal disruption to daily operations.
  • Maintained accurate documentation of all support requests, resolutions, and follow-up actions, contributing to a well-organized IT department.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network problems.
  • Improved end-user satisfaction by providing timely and efficient L1 desktop support for technical issues.
  • Enhanced system performance with regular maintenance tasks, including software updates and hardware upgrades.
  • Provided training sessions for new employees on company-specific software applications and tools, ensuring smooth onboarding experiences.
  • Coordinated with vendors to resolve warranty-related issues efficiently and costeffectively.
  • Performed regular inventory checks of IT equipment to ensure adequate supplies were available when needed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.

Desktop L1

Access Infotech pvt. Ltd.
Baddi (Himachal Pardesh)
11.2014 - 04.2015
  • Supported remote users through remote desktop connections to resolve issues and provide guidance on software usage.
  • Demonstrated adaptability in staying current with evolving technology trends, ensuring continued excellence in L1 desktop support engineering.
  • Supported the IT team with troubleshooting complex issues, ensuring minimal disruption to daily operations.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.

Education

10th - Matriculation Exam

PSEB
Punjab, India
04.2007 - 03.2008

Skills

Software Installation

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Timeline

IT Assistant

Bharat IT Services Ltd.
01.2021 - Current

IT Assistant (technical Supporter)

SISL Infotech (P) Ltd.
10.2018 - 12.2020

IT Assistant

ESI Corporation
06.2016 - 10.2018

Desktop L1

Renovision automatio services pvt. Ltd.
04.2015 - 06.2016

Desktop L1

Access Infotech pvt. Ltd.
11.2014 - 04.2015

Desktop L1

Renovision automatio services pvt. Ltd.
09.2014 - 05.2016

10th - Matriculation Exam

PSEB
04.2007 - 03.2008

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Sadab Hussain