Sadaf Saifi
New Delhi,DL
Summary
Energetic patient care coordinator, dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
1
1
year of professional experience
Work History
Patient Care Coordinator
Fortis Hospital Vasant Kunj
06.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Patient Care Coordinator
Max Smart Super Speciality Hospital
03.2023 - 05.2023
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Organized community outreach events to promote awareness of available services, increasing clinic visibility within the local area.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Conducted regular audits of documentation accuracy within the practice management software, addressing discrepancies promptly for better data integrity.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
- Coordinated transportation to get patients to and from medical appointments.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
High School Diploma -
BPSKV
Sangam Vihar, New Delhi02.2022
Skills
- Patient Care Coordination
- Appointment Scheduling
- Meeting Preparation
- Medical Data Collection
- Insurance Verification
- Patient Education
- Articulate Communication
- Patient Relations
Languages
Arabic
Intermediate (B1)
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
Patient Care Coordinator
Fortis Hospital Vasant Kunj
06.2023 - Current
Patient Care Coordinator
Max Smart Super Speciality Hospital
03.2023 - 05.2023
High School Diploma -
BPSKV
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