Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
Generic

Sadaf Zehra

Bangalore

Summary

Dedicated customer obsessed generalist with a can do attitude comfortable in navigating through ambiguity, excellent in cross functional communication. I have a proven track record of building strong relationships with clients, understanding their needs, and delivering tailored solutions to ensure their success. Seeking to leverage my expertise to contribute to the success of a dynamic customer-focused organization.

Overview

4
4
years of professional experience

Work History

Customer Success

Plum Insurance
Bangalore
04.2023 - Current
  • I have been effectively assisting customers by addressing their queries and concerns regarding the product and services, ensuring their utmost satisfaction.
  • Through continuous learning and skill development, I have acquired comprehensive knowledge of the product across various teams.
  • Additionally, I am successfully managing the support of Opfin policy between Plum and Razorpay, serving as the single point of contact (POC) for policy-related matters.
  • I have taken full responsibility for ensuring the satisfaction of our policyholders.
  • My leadership in managing the policy independently and providing unwavering support to both organizations has been noteworthy.

Representative Operator

Concentrix Daksh Services India Pvt
Bangalore
09.2021 - 04.2023
  • Worked for Google as Risk and Fraud Investigator under Concentrix. Meticulously examined and scrutinized any potential instances of forgery, theft, or other criminal activities related to our client's accounts.
  • Scrutinizing transactional data activity to identify fraudulent behavior.
  • Communicating with clients and customers to verify suspicious account activity, using effective communication and negotiation skills to gather information and resolve issue.
  • Developing and implementing fraud prevention strategies and tactics to reduce risk and minimize financial losses for the company and clients.

Project Manager (intern)

Conscious Conception Care canter (start up)
Bangalore
10.2020 - 08.2021
  • Ensured, planned, organized and directed completion of specific projects of the organization within time, budget and scope.
  • Implemented effective process and standards of the company.
  • Managed customer satisfaction and ensured customer retention.
  • Managed various departments of the company.

Content Creator (intern)

Embibe
Bangalore
12.2019 - 03.2020
  • Learned and implemented the tools and methods that the company operated at.
  • Created optimized content so it has a higher ranking in the search engine.

Education

Bachelors in Commerce (B.com) -

Jyoti Nivas College Autonomous
Bangalore
08-2021

Skills

  • Computer proficiency
  • Collaboration talent
  • Google AdWords
  • Microsoft Excel
  • Presentation skills
  • Ability To Multitask
  • Articulated
  • Spearheaded
  • Critical Thinking
  • Problem solving
  • Team work
  • Adaptability
  • Time management

Accomplishments

  • Volunteered at FKCCI Business Meet 2019
  • Secured the position of Club Advisor of Rotaract Club 2020
  • Secured the position of Sergeant at Arms Rotaract Club 2019

Timeline

Customer Success

Plum Insurance
04.2023 - Current

Representative Operator

Concentrix Daksh Services India Pvt
09.2021 - 04.2023

Project Manager (intern)

Conscious Conception Care canter (start up)
10.2020 - 08.2021

Content Creator (intern)

Embibe
12.2019 - 03.2020

Bachelors in Commerce (B.com) -

Jyoti Nivas College Autonomous

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Sadaf Zehra