SADAF ALMAS
Bangalore
Summary
A dynamic and versatile professional, I specialize in content creation, digital marketing, operations, and client engagement, seamlessly blending creativity with strategy. With expertise in managing cross-functional projects, optimizing workflows, and crafting compelling narratives, I thrive in fast-paced environments that demand adaptability and innovation. Passionate about storytelling, problem-solving, and customer experience, I excel at building meaningful connections, and driving impactful results. Fluent in multiple languages and culturally attuned, I bring a strategic, detail-oriented approach to transforming ideas into success. Seeking a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
23
23
years of professional experience
Work History
Operations
Dnata, The Emirates Group
Bengaluru
05.2005 - Current
- Responsible for handling Etihad guest profiles and queries regarding flight operations, guest accounts, airline policies, and more.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Social Media Manager
Freelance
01.2004 - Current
- Optimized social media strategies to enhance client engagement and brand visibility across multiple platforms.
- Managed the daily operations of all assigned social media accounts.
- Global
Franchising Intern
LXI. Ideas
Bengaluru
05.2024 - 08.2024
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Organized client meetings to provide project updates.
Content Head
Hellomyoga
Bengaluru
01.2004 - 08.2024
- Managed the production process for various types of content as videos, articles, blogs, webinars and newsletters.
- Created and managed editorial calendar to ensure timely delivery of content across all channels.
Event Operations Intern
Krayon Entertainment
Bengaluru
06.2003 - 08.2024
- Supported the execution of India's largest school outreach program, managing logistics and inventory.
- Developed promotional materials such as flyers, posters and brochures for upcoming events.
Client Servicing Executive
Cue Entertainment
Bengaluru
10.2004 - 01.2005
- Spearheaded client engagements, ensuring alignment with project objectives, and achieving high client satisfaction.
- Managed the procurement of materials needed for daily operations.
- Maintained effective client relationships, ensuring client satisfaction and loyalty.
Digital Marketing Intern
Rustik Travels
Bengaluru
08.2004 - 09.2004
- Developed and executed digital marketing campaigns, increasing online engagement.
- Managed social media accounts, enhancing brand presence and follower growth.
Content Writer
Dealers Matrix
11.2003 - 12.2003
- Developed compelling ad copy and managed the company's social media presence, increasing engagement.
- Researched industry trends and topics to create relevant, informative content.
- London
Education
Bachelors of Arts - History, Travel and Tourism
Mount Carmel College Autonomous
Bangalore05.2025
Skills
- Content creation
- Digital marketing
- Operations
- Client engagement
- Managing cross-functional projects
- Optimizing workflows
- Crafting compelling narratives
- Storytelling
- Problem-solving
- Customer experience
- Building meaningful connections
- Driving impactful results
- Interpersonal skills
- Effective time management
Timeline
Franchising Intern
LXI. Ideas
05.2024 - 08.2024
Operations
Dnata, The Emirates Group
05.2005 - Current
Client Servicing Executive
Cue Entertainment
10.2004 - 01.2005
Digital Marketing Intern
Rustik Travels
08.2004 - 09.2004
Social Media Manager
Freelance
01.2004 - Current
Content Head
Hellomyoga
01.2004 - 08.2024
Content Writer
Dealers Matrix
11.2003 - 12.2003
Event Operations Intern
Krayon Entertainment
06.2003 - 08.2024
Bachelors of Arts - History, Travel and Tourism
Mount Carmel College Autonomous