SADAM HUSSAIN J
IT Analyst Grade C2
Chennai
Summary
Experienced IT Support Analyst with strong expertise in remote desktop support, troubleshooting, and end-user assistance within enterprise environments. Skilled in diagnosing and resolving hardware, software, network, and application issues, ensuring minimal downtime and high user satisfaction. Hands-on experience with Windows OS, Active Directory, VPN, remote access tools, and ticketing systems, along with a solid understanding of incident management and ITIL processes. Proven ability to analyze system performance, manage system updates, and support collaboration tools such as Microsoft Teams and Outlook. A proactive and customer-focused professional with excellent communication and problem-solving skills, capable of handling high-volume support requests and delivering timely resolutions in a fast-paced environment.
Experienced with system analysis, troubleshooting, and optimizing IT processes. Utilizes technical skills to enhance efficiency and support operational goals. Track record of effective problem-solving and delivering robust IT solutions.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
IT Analyst Grade C2
Tata Consultancy Services
06.2022 - Current
- Innovative IT professional of proven experience in planning, developing and maintaining high availability mission critical system administration Responsible for second-level support for all Windows server/Desktop/Laptop related issues International support in TCS client
- Led the development and implementation of innovative IT solutions, improving system efficiency and user satisfaction.
- Managed cross-functional teams to deliver complex projects on time, enhancing collaboration and communication across departments.
- Utilized Agile methodologies to streamline workflows, resulting in faster delivery of high-quality software products.
- Conducted thorough system analysis and troubleshooting, significantly reducing downtime and enhancing operational performance.
- Developed and maintained documentation for IT processes, leading to improved compliance and knowledge retention.
- Provided technical support and guidance to end-users, ensuring high standard of customer service.
- Improved systems with addition of new features and infrastructure.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Reviewed technical work of consultants and third-party support providers.
- Enhanced system efficiency by implementing advanced IT solutions and optimizing workflow processes.
- Established effective communication channels between IT teams and stakeholders for seamless project execution.
- Collaborated with cross-functional teams to develop innovative IT strategies and drive business growth.
- Boosted user satisfaction by providing timely technical assistance and professional customer service.
IT Services Support Specialist
VHS Consultant PVt Ltd
07.2021 - 06.2022
- Provided technical support for hardware and software issues, enhancing user productivity and satisfaction.
- Configured and maintained network systems to ensure seamless connectivity and data security.
- Trained end-users on software applications, resulting in improved operational efficiency across departments.
- Managed IT service requests through ticketing systems, ensuring timely resolution of issues.
- Managed IT inventory, ensuring all equipment was properly maintained and accounted for.
- Monitored network performance, identifying areas for improvement and implementing necessary optimizations.
- Resolved end-user inquiries efficiently, leading to improved response times and reduced downtime.
- Provided technical support for software and hardware issues, enhancing system functionality and user satisfaction.
IT Services Support Specialist
VHS Consultant PVt Ltd
07.2021 - 06.2022
- Provided technical support for hardware and software issues, enhancing user productivity and satisfaction.
- Configured and maintained network systems to ensure seamless connectivity and data security.
- Trained end-users on software applications, resulting in improved operational efficiency across departments.
- Managed IT service requests through ticketing systems, ensuring timely resolution of issues.
- Managed IT inventory, ensuring all equipment was properly maintained and accounted for.
- Monitored network performance, identifying areas for improvement and implementing necessary optimizations.
Technical Lead ITIS-TCS client
Forte Solutions
12.2020 - 07.2021
- Innovative IT professional of proven experience in planning, developing and maintaining high availability mission critical system administration Responsible for second-level support for all Windows server/Desktop/Laptop related issues International support in TCS client
- Led the development and implementation of innovative IT solutions, improving system efficiency and user satisfaction.
- Managed cross-functional teams to deliver complex projects on time, enhancing collaboration and communication across departments.
- Utilized Agile methodologies to streamline workflows, resulting in faster delivery of high-quality software products.
- Conducted thorough system analysis and troubleshooting, significantly reducing downtime and enhancing operational performance.
Technical Support Engineer
CMS IT services
09.2016 - 12.2020
- Innovative IT professional of proven experience in planning, developing and maintaining high availability mission critical system administration
- Responsible for second-level support for all Windows server/Desktop/Laptop related issues
- Implemented troubleshooting procedures, reducing response times and streamlining issue resolution processes.
- Managed ticketing system for tracking support requests, ensuring timely resolution and user communication.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Led troubleshooting efforts for hardware and software issues, enhancing system reliability and user satisfaction.
- Conducted training sessions for junior staff, fostering skill development and enhancing team performance.
- Managed user accounts and permissions, ensuring compliance with security protocols and data protection standards.
- Implemented support procedures that improved ticket resolution times, significantly increasing team efficiency.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Anna University
Madurai, India 04.2001 -
Skills
Desktop Support
Certification
Dipolmo of Industrial Safety
PERSONAL INFORMATION
Total work experience 9 Years 0 Month
Timeline
IT Analyst Grade C2
Tata Consultancy Services
06.2022 - Current
IT Services Support Specialist
VHS Consultant PVt Ltd
07.2021 - 06.2022
IT Services Support Specialist
VHS Consultant PVt Ltd
07.2021 - 06.2022
Technical Lead ITIS-TCS client
Forte Solutions
12.2020 - 07.2021
Technical Support Engineer
CMS IT services
09.2016 - 12.2020
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Anna University
04.2001 -