SADAM HUSSAIN M
Chennai
Summary
Dynamic Regional Manager with extensive experience at Dahnay Logistics, excelling in team leadership and negotiation. Proven track record in optimizing logistics operations and enhancing customer relationships. Adept at implementing quality control measures and fostering a collaborative workplace culture, leveraging skills in CARGO WISE ONE to drive efficiency and achieve operational excellence.
Overview
12
12
years of professional experience
Work History
Regional Manager Ocean Freight South India
Dahnay Logistics Private Limited
Chennai
03.2022 - Current
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and managed budgets for travel, training, and team-building activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recruited and trained new employees to meet job requirements.
- Developed annual budgets for each district within the region.
- Analyzed regional market trends to discover new opportunities for growth.
- Reviewed completed work to verify consistency, quality, and conformance.
Assistant Manager - Exports
DHL LOGISTICS PVT LTD
12.2020 - Current
- Ensuring a smooth and timely process flow of Ocean Exports
- Keeping a track of all Export files and report the status/updates internally and to the customers
- Ensuring updates are timely sent to customer and destinations in timely manner
- Interactive and proactive with customers regarding arranging their freight/shipments by meeting their requirements and service standards
- Fully understand the Export process flow and being proactive involved in looking for best practices to improve the operational process to be more effective, efficient and productive
- Meet KPI standards, as per the company's procedures/customs requirements
- Understanding team requirements and working along with them to achieve the customer's expectations
- Co-coordinating with Carriers for space and bookings
- Consistently work on maintaining good understanding, communication and relationship with our customers, carriers, trucking companies and other stack holders
- Timely response on emails from customers, suppliers, carriers and our internal network
- Handling Export shipments for below Key customers of DHL
- FORD INDIA
- WILHELM FRICKE
- HASBRO
- MINDA INDUSTRIES
Assistant Manager - Imports Customer Service
AGILITY LOGISTICS PRIVATE LIMITED
06.2018 - 12.2020
- Ensuring accurate and timely data entry into our operating system
- Ensuring a smooth and timely process flow regarding the air and ocean Import departments
- Track and trace of all Import files and report the status/updates internally and to the customers
- Ensuring that customer's freight are delivered on timely base
- Ensuring documents are timely sent to customer or broker for customs purposes
- Ensuring accurate and timely client and vendors billing
- Interactive and proactive with customers regarding arranging their freight/shipments by meeting their requirements and service standards
- To make sure that we meet our internal and external compliance regulations /standards at all times and that this is according to our government regulations
- Fully understand the import process flow and being proactive involved in looking for best practices to improve the operational process to be more effective, efficient and productive
- Ensuring all customers standard operating procedures are followed and updated in the Standard Operating Procedures (SOP)
- Handling P.O
- Management and freight forwarding activities for Oil and Gas customer SHELL
- Meet KPI standards, as per the company's procedures/customs requirements
- Understanding team requirements and working along with them to achieve the customer's expectations
- Timely response on emails from customers, suppliers, carriers and our internal network
- Handling Import shipments for below Key customers of Agility logistics
- SHELL
- MG MOTORS
- HONDA CARS
- HERO MOTORS
- DAIKIN AIRCONDITIONING
- GODREJ
- INGRAM MICRO
- GREATSHIP INDIA LTD
Senior Executive - Air Export Customer services & Operations
Freight systems Ltd (New Age Software and Solutions (India) Pvt ltd)
02.2016 - 01.2018
- Handling Air Export shipments for USA locations
- Plan and Supervise export shipments
- Organize shipments with branch offices, suppliers and customers
- Transportation arranging shipments (LTL & FTL)
- Freight negotiations with trucking companies for spot rates
- Having a good relationship with USA locations Trucker's, Trucking Brokers, DG Specialist and Crating companies for better competitive rates
- Shipment tracking and updating the same to branches offices and customer's on timely basis
- Scheduling pickups with UPS/FedEx/DHL for small shipment's and closely tracking this shipment regularly until it gets deliver to the delivery address
- Submitting the Claims with Trucking / Courier companies if any shipment's were lost or damaged during the transit by the carrier's
- Having good experience in handling special shipment's like DANGEROUS GOODS, L/C, DRY ICE, OVER DIMENSION, VALUABLE CARO and EXPENSIVE ART GALLERY Shipment's
- Cross checking the Ware house dock receipt with the shipper provided cargo detail's via email and also with the provided shipping document's for any weight or dims discrepancy on the received shipment at our ware house, if have found any weight or dims discrepancy will let shipper know the same before we moving the shipment from our end
- Generating Invoice to the self routed customer's based on the shipment terms and will follow up with them until they remit the payment by their credit period
- Co-ordination with all Airlines/vendors/service providers for better running of Shipment from Place of Receipt to Delivery in order to provide good quality service to customers
- Knowledge of International Export Trade Documentation requirements INCOTERMS, L/C, Commercial Invoice, Packing List and Certificate of Origin
- Familiar with Online / Manual Bill of Lading Documentation
- Maintain Proper Record for Documentation file them in an organized way
Senior Associate -Shipping & Logistics Operations
Maersk Global Services
Chennai
04.2015 - 02.2016
Senior Associate - Air Export Customer Service & Operations
Wipro
Chennai
08.2013 - 04.2015
Education
Bachelor of Computer Application -
Mohammed Sathak College of Arts and Science
Chennai01.2012
Higher secondary -
Madarasa - I - Azam Higher Secondary School
Chennai01.2009
SSLC -
Madarasa - I - Azam Higher Secondary School
Chennai01.2007
Skills
- Six Sigma Black Belt
- CargoWise One
- Negotiation
- Transportation management
- Team leadership
- Relationship development
- Physical stamina
Disclaimer
I hereby declare that the details given above are true to the best of my knowledge., Chennai
Languages
- Tamil
- English
- Urdu
- Hindi
Personal Information
- Date of Birth: 08/28/91
- Nationality: Indian
- Marital Status: Married
Timeline
Regional Manager Ocean Freight South India
Dahnay Logistics Private Limited
03.2022 - Current
Assistant Manager - Exports
DHL LOGISTICS PVT LTD
12.2020 - Current
Assistant Manager - Imports Customer Service
AGILITY LOGISTICS PRIVATE LIMITED
06.2018 - 12.2020
Senior Executive - Air Export Customer services & Operations
Freight systems Ltd (New Age Software and Solutions (India) Pvt ltd)
02.2016 - 01.2018
Senior Associate -Shipping & Logistics Operations
Maersk Global Services
04.2015 - 02.2016
Senior Associate - Air Export Customer Service & Operations
Wipro
08.2013 - 04.2015
Bachelor of Computer Application -
Mohammed Sathak College of Arts and Science
Higher secondary -
Madarasa - I - Azam Higher Secondary School
SSLC -
Madarasa - I - Azam Higher Secondary School
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