Sadana Abiranji

• Developed test plans to validate accuracy of system changes before deployment.
• Resolved technical issues through strong problem-solving skills.
• Conducted system analysis and testing to identify inefficiencies.
• Documented all test scenarios, execution steps, and outcomes.
• Generated detailed bug reports from manual and automated tests.
• Participated in sprint planning with developers to clarify features.
• Created training documents to enhance team knowledge and skills.
• Led communication pillar of Employee Resource Business Group, promoting mental health initiatives.

• Handled HR policy and procedure inquiries to ensure compliance and clarity.
• Managed data integrity reports to maintain accuracy in records.
• Oversaw daily process controls to uphold operational efficiency.
• Provided floor support for telephony team, addressing various queries.
• Conducted process reviews and updates based on client feedback.
• Established controls and checks for team performance monitoring.
• Managed workflow and generated reports on team productivity and utilization.
• Liaised with onshore teams to clarify requirements and facilitate interdepartmental coordination.

Oversaw technical inquiries from international suppliers, providing efficient solutions and ensuring service excellence.

• Enhanced service satisfaction by managing customer relationships and resolving complaints effectively.
• Drove increase in customer book volume through targeted product sales, including mortgages and insurance.
• Oversaw team operations in Team Leader's absence, handling escalations and monitoring productivity via MIS reports.