15 Years of Professional experience in practicing Software Quality Assurance, ISO 13485:2016 for Medical Devices, Agile, ISO 9001, CAPA, ISO 62304, CMMI V2.0
Successful execution of customer audits (Becton Dickinson, Baxter, Roche, Siemens and Abbott)
Proven effective closure of customer audit findings and customer rated excellent in subsequent audit (Becton Dickinson)
Successful execution of notified body audits (BSI) Involved in Quality Agreement review (Becton Dickinson, Baxter, Roche) Involved in Customer Supplier Audit Questionnaires preparation (J&J, Abbott and ADI)
Lead the Medical Initiatives such as MDR, internal Audit tool, Customer CAPA tool
Lead the critical account for SLA improvement
Successful completion of Unilever IT General control, Service Management and Access control audits
Successful completion of Microsoft Azure Migration Audit Willingness to learn, effective communication and leads the team
Overview
18
18
years of professional experience
6
6
Certifications
Work History
Senior Process Consultant
Infosys Limited
12.2021 - Current
Lead the critical account for SLA compliance improvement
Projects preparation for CMMI V2.0 journey
Proven Agile implementation to Carlsberg program
Monthly Senior Management report preparation with customer feedback, audit assessment trend, IQA CAPA status
Conduct QMS training
ISO 9001, CMMI v2.0 certification audit preparation of projects
Preparations of projects for ITGC Customer audits and Azure Migration audit certification (Microsoft certification)
Lean implemented for retail client Unilever
Performed Internal Data Privacy audits
Achievements: Appreciated by Delivery Executive with award for key contribution on zero non-conformances in external audit
Received star awards for Microsoft Azure migration audit without any non-conformances and Avon project facilitation.
Medical Devices Quality Manager
HCL Technologies
10.2018 - 12.2021
Lead the team for Medical Initiatives such as Medical Device Regulatory Initiative, CAPA Tool and Internal Audit Tool
ISO 13485:2016 Certification audit preparation of projects and support functions (New site inclusion)
Involved in Medical Quality Policy definition
Preparations of projects and support functions for Customer audits
Internal Quality Audit scheduling and tracking the projects and support functions
Involved in Supplier audit questionnaire preparation
Customer Quality Agreement review
Management Representative slide preparation and tracking the action items for closure
Heads the overall CAPA activity and ensure customer CAPA are tracked and closed appropriately
Conducted Medical QMS and Good Documentation Practices Trainings
Monthly Senior Management report preparation with customer feedback, PCI trend, Customer CAPA and IQA CAPA status
Involved in CMMi V2.0 services gap analysis, updation of artifacts
Prepared Medical projects for the checkpoint review and Final appraisal
No major issues are identified by Assessment team members
Well appreciated by top management on project preparation
Achievements: Appreciated by senior executives for key contribution for zero non-conformances in external audit, no major non-Conformances in Customer audit, on-time completion of initiative and included in Medical QMS
CMMi V2.0 implementation in Medical with no major issues appreciated by Top management
Received Outstanding rating for the contribution.
Quality Lead
HCL Technologies
06.2012 - 07.2016
Responsible for CMMI implementation for the CODC account, played the critical role in successful completion of CMMI Final appraisals fulfilled the HCL Business goal of CMMI certification with improvement in productivity and quality of deliverable
Creating and enforcing quality culture in project teams through training, auditing and driving continuous to address the process gaps
Involved in PIID (Process Implementation Indicator Description) collection and part of appraisal interviews conducted by KPMG
Involved in ISO audit preparation and conduct monthly PCI audit
Achievement: Appreciated by senior executives with snap award for key contribution in CMMI Assessment.
Lead executive Quality
Aricent Technologies
06.2008 - 05.2012
Responsible for accomplishing the ISO 9001, CMMI certification and involved in process improvement initiatives to improve customer satisfaction
Part of test case improvement initiative, test case automation improvement
Compliance review of project as per ISO 9001 process
Participated in senior management review and present the quality performance measure for the projects and track the action items for closure
Conducted QMS, metrics and configuration management training.
Quality Engineer
HTC Global services
04.2006 - 05.2008
Responsible for audits, facilitation and training to the delivery team
Compliance review of project as per ISO 9001 process
Perform deliverable audit before release to customer
Ensure that the QMS processes are implemented consistently across teams
Analyzing project performance through process and data analysis
Analyzing and compiling root cause analysis for the project and take appropriate preventive action
Conducted QMS training.
Education
MBA -
Madras university
01.2004 - 2006.04
BE - Mechanical
Madras University
01.1999 - 2002.04
Skills
ISO 13485, CAPA, Notified body audit, internal audit