SADDAM HOSSAIN MOLLA
Howrah
Summary
Accomplished Foundry Leader & Customer Development Manager with 12+ years of robust experience in high-precision operations. I offer a rare "mould-to-metal" perspective, having risen from a Pattern Shop Supervisor to a strategic NPD Head capable of converting complex technical inquiries into long-term international contracts.
Expert in managing the entire New Product Development (NPD) lifecycle with a "first-time-right" approach that minimizes cost and accelerates market entry. My technical depth in Iron, and Aluminum casting is my strongest marketing tool—allowing me to build deep trust with Tier-1 global clients by ensuring 100% compliance with international standards like BSI, MPA, and AS 3996.
A results-driven leader who optimizes Casting Yield % and slashes Rejection %, I bridge the gap between shop-floor excellence and global customer expectations. I specialize in stabilizing processes and leading cross-functional teams to meet demanding KPIs in high-growth, export-oriented industrial environments.
What I bring to the table:-
- Techno-Commercial Mastery: 12+ years of bridging engineering precision with strategic business growth.
- Global Export Success: Proven track record in developing products for international infrastructure and drainage markets.
- NPD Leadership: Expert at transforming 2D drawings into approved, mass-production-ready samples for global buyers.
- Certification Expertise: Deep knowledge of leading organizations through rigorous international quality audits and approvals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
AGM - NPD & Customer Development
Calcutta Springs Limited
Howrah
09.2025 - Current
- Formulate and execute strategies to enter new international markets.
- leveraging international standards such as BSI, MPA, and AS3996.
- Position the company as a "Technical Solution Provider" using NPD expertise to solve complex casting challenges.
- Analyse international competitors to ensure product development and pricing remain competitive.
- Customer Lifecycle & Relationship Management - Act as the primary technical and commercial point of contact for Tier-1 domestic and international clients.
- Lead high-level meetings with customer engineering teams to provide mould-to-metal insights.
- Oversee the techno-commercial feasibility of new inquiries to ensure profitable, high-quality production.
- NPD & Sourcing Integration - Direct New Product Development team for on-time trial completion using first-time-right principles.
- Represent the 'Voice of the Customer' inside the foundry to ensure production alignment.
- Compliance, Audits and Revenue Growth - Lead organisation through international process audits (ISO 9001, 14001, IATF 16949).
- Set and achieve annual sales targets, focusing on high-margin export products.
Manage commercial aspects of new contracts, including pricing, payment terms, and delivery schedules. - Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
NPD Head & Customer Development Manager
RBA Ferro Industries Pvt Limited
Howrah
09.2023 - 08.2025
- Managed customer relationships, identifying opportunities for growth and enhancing satisfaction through tailored offerings.
- Coordinated with sales and marketing teams to create promotional strategies that effectively communicated product value to customers.
- Managed complex client queries and issues, providing expert advice and solutions to maintain high satisfaction levels.
- Negotiated high-value contracts with new and existing clients, securing profitable terms for the company.
- Created customer awareness of goods, services, and special promotions with creative advertising strategies.
- Acted as the technical bridge between the foundry and the market, driving the Customer Development strategy for international and domestic accounts.
- Led the technical documentation and process audits for global certifications, including ISO 9001:2015, ISO 14001:2015, IATF 16949, BSI, MPA, and AS 3996-2006.
- Specialised in the inquiry-to-approval cycle, conducting Technical Feasibility Studies for complex new jobs to ensure commercial viability and shop-floor success.
- Managed high-level customer communications, providing technical solutions for drainage and industrial casting requirements, to secure long-term contracts.
NPD Head
RBA Ferro Industries Pvt Limited
Howrah
01.2021 - 08.2023
- Directed prototype management by overseeing the complete new product development cycle, ensuring a first-time-right approach from design to customer samples.
- Engineered advanced methoding systems that optimised efficiency through detailed layouts and parameter collection for precise costing and successful trials.
- Led initiatives for performance optimisation by implementing rejection analysis and corrective actions to improve casting yield across all production lines.
- Led cross-functional teams to develop and launch innovative new products aligned with market trends.
- Developed and managed project timelines, ensuring adherence to schedules and budget constraints throughout product lifecycle.
- Led day-to-day R&D activities and related project planning and resource allocation.
- Directed teams in prototyping and testing designs for feasibility, reliability, or safety.
- Analysed customer feedback to inform continuous product improvement initiatives.
- Prepared detailed reports on project progress, challenges, and outcomes for review by executive leadership.
- Presented product development updates to senior management, securing buy-in and additional funding.
HOD-Pattern Shop
RBA Ferro Industries Pvt Limited
Howrah
03.2018 - 12.2020
- Assisted in directing activities of pattern shop by managing team of technicians to ensure pattern equipment met metallurgical and dimensional tolerances.
- Supported establishment of pattern transaction system to track tooling assets across foundry, reducing downtime from equipment wear.
- Aided in managing inspection of pattern equipment and assemblies to ensure compliance with design marking layouts before production.
- Oversaw production schedules and workflow efficiency in pattern shop.
- Contributed to process improvements in pattern making to enhance quality and consistency.
- Maintained clean and safe working environments to reduce accident risks.
- Addressed customer concerns and escalated major issues to supervisor.
- Resolved customer queries through effective communication and step-by-step solutions.
- Prepared written communications, documents, and reports.
Pattern Shop Supervisor
RBA Ferro Industries Pvt. Limited
Howrah
04.2014 - 02.2018
- Oversaw daily activities in pattern shop, ensuring high-quality fabrication of new pattern equipment and core boxes.
Supported initial methoding and gating systems preparations for new trials.
Managed ISO-related pattern shop records and documentation for compliance with quality management systems. - Supervised daily operations to maintain workflow efficiency in pattern shop.
- Coordinated team activities to align with production schedules and deadlines.
Quality Assurance Engineer
NSI (INDIA) LIMITED
Howrah
08.2013 - 03.2014
- Conducted visual inspections of castings and prepared first line inspection reports.
- Inspected daily castings produced and prepared documentation.
- Performed prototype inspections and generated dispatch reports as per schedule.
- Reviewed patterns prior to production release according to checklist.
- Prepared type testing reports for approval of manholes by KM.
- Generated first line rejection reports.
- Assisted production team members in maintaining quality standards for products.
- Supported development of training materials for new QA staff focusing on best practices.
- Reviewed customer feedback to identify areas for quality improvement and enhance satisfaction.
- Managed documentation related to quality assurance activities ensuring traceability and compliance.
- Collaborated with cross-functional teams to refine product features and generate ideas for new functionalities.
Education
Bachelor of Technology - Mechanical Engineering
West Bengal University of Technology
Haringhata, IN-WB01-2013
Higher Secondery - Science Group
WBCHSE
01-2009
Madhyamik - General Studies
WBBSE
01-2007
Skills
- Team collaboration
- Work ethic
- Professional demeanor
- Adaptability
- Rapid learning
- Leadership skills
- Organizational insight
- Ambition
- Positive mindset
- Quick decision-making
- Customer lifecycle management
- Technical solutions
- International market strategy
- Compliance auditing
- Relationship management
- Project management
- Process optimization
- Performance analysis
- Calm under pressure
- Positive thinking
- Presence of mind
Websites
Languages
Bengali
Advanced
C1
English
Upper Intermediate
B2
Hindi
Intermediate
B1
Arabic
Elementary
A2
Accomplishments
- Winner of Company Safety Award, 2015-01-01
- Winner of Company Best cost saving initiative Award, 2017-01-01
- Winner of Company Best cost saving initiative Award, 2019-01-01
Certification
- Emergency First Aid: Completed a certified course in First Aid and Emergency Response, ensuring a high standard of workplace safety and immediate crisis management.
- AutoCAD (Design Fundamentals): Certified proficiency in AutoCAD (College Level), providing a strong foundational understanding of 2D/3D design and technical drawing interpretation
- Modeling & Simulation: Efficient in 3D modeling using SolidWorks; familiar with casting simulation in Softcast & Magma (basic level)
- IATF 16949:2016 - Quality Management System Lead Auditor (Alison): Specialized training for the automotive industry focusing on quality management system requirements and auditing standards.
- Lean Six Sigma Al Yellow Belt (Sparen & Gewinn Consulting): Certification focused on data-driven decision-making and performance metrics for process improvement.
- ISO 9001 - Quality Management Systems (QMS): Expertise in implementing and maintaining international standards for quality management and customer satisfaction.
- ISO 14001 - Environmental Management Systems (EMS): Knowledge of framework and requirements for managing and improving environmental performance.
- ISO 45001 & ISO 45003 - Occupational Health, Safety, and Psychosocial Risk Management: Certification covering workplace safety, physical health, and the management of psychological health and safety at work.
- Operation Management (Great Learning): Certification in managing industrial operations, focusing on efficiency and workflow optimization (Credential ID: NEWVOTCQ).
- Project Management: Professional development focused on managing product lifecycles, resource allocation, and meeting project timelines.
Activities
- Design & Engineering Visualization: Proficient in AutoCAD for technical drawing interpretation, pattern layout verification, and cross-referencing customer specs with shop-floor capabilities.
- Data-Driven Management: Advanced MS Office Suite skills (Excel, Word, PowerPoint) for rejection analysis, casting yield audits, and project presentations for international stakeholders.
- ERP & Shop-Floor Integration: Experienced in tracking Pattern Transactions, monitoring NPD timelines, and maintaining digital docs for ISO and international quality audits.
Availability
3 Months upon formal confirmation of offer
Hobbies and interests
- Engaging with people and exploring diverse perspectives
PROFESSIONAL OVERVIEW
I am prepared to leverage my extensive background in NPD and Customer Development to drive innovation and revenue growth within your organization. I look forward to discussing how my technical leadership can support your long-term vision.
Timeline
AGM - NPD & Customer Development
Calcutta Springs Limited
09.2025 - Current
NPD Head & Customer Development Manager
RBA Ferro Industries Pvt Limited
09.2023 - 08.2025
NPD Head
RBA Ferro Industries Pvt Limited
01.2021 - 08.2023
HOD-Pattern Shop
RBA Ferro Industries Pvt Limited
03.2018 - 12.2020
Pattern Shop Supervisor
RBA Ferro Industries Pvt. Limited
04.2014 - 02.2018
Quality Assurance Engineer
NSI (INDIA) LIMITED
08.2013 - 03.2014
Bachelor of Technology - Mechanical Engineering
West Bengal University of Technology
Higher Secondery - Science Group
WBCHSE
Madhyamik - General Studies
WBBSE