Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Personal Information
Affiliations
Accomplishments
Languages
Websites
Disclaimer
Timeline
SADDAM HUSAIN

SADDAM HUSAIN

New Delhi,DL

Summary

Results-driven and dynamic Team Leader with a proven track record in operations management, process improvement, and team development. Seeking a challenging leadership role where I can leverage my expertise in people management, performance optimization, and strategic planning to drive operational excellence and contribute to organizational growth. Committed to fostering a high-performance culture, enhancing efficiency, and delivering exceptional business outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Domain Trainee (Team Lead)

Genpact
03.2020 - Current

1. Team Management & Leadership

✔ Supervise, guide, and mentor team members to enhance productivity and efficiency.
✔ Set clear goals, expectations, and performance benchmarks for the team.
✔ Conduct regular team meetings to discuss updates, challenges, and targets.
✔ Provide feedback and coaching to improve individual and team performance.

2. Operations & Process Management

✔ Ensure smooth execution of daily operational tasks with accuracy and efficiency.
✔ Monitor key performance indicators (KPIs) and track team performance.
✔ Identify bottlenecks and implement process improvements to enhance productivity.
✔ Ensure adherence to company policies, industry regulations, and compliance requirements.

3. Performance Monitoring & Quality Control

✔ Maintain high levels of accuracy and quality in process execution.
✔ Conduct quality checks and audits to minimize errors and improve efficiency.
✔ Address operational issues, resolve escalations, and ensure timely completion of tasks.
✔ Ensure customer satisfaction by delivering high-quality services.

4. Training & Development

✔ Train new hires and provide refresher training to existing team members.
✔ Keep the team updated with process changes, industry trends, and best practices.
✔ Identify skill gaps and organize training programs for continuous improvement.

5. Stakeholder & Client Management

✔ Coordinate with different departments to ensure seamless business operations.
✔ Act as a bridge between management and team members to ensure smooth communication.
✔ Handle client interactions, resolve queries, and ensure customer satisfaction.

6. Reporting & Documentation

✔ Maintain records of team performance, work allocation, and operational reports.
✔ Prepare daily/weekly/monthly reports and present insights to management.
✔ Document standard operating procedures (SOPs) for knowledge management.

7. Problem-Solving & Decision Making

✔ Address challenges faced by the team and implement effective solutions.
✔ Make data-driven decisions to optimize operational workflows.
✔ Ensure continuous improvement in efficiency, cost reduction, and overall team performance.

Technician (Mechanical)

Indraprastha Gas Ltd.
07.2016 - 12.2019
  • Employee: On the payroll of Easy Source Pvt. Ltd. and Rhino Services.

✔ Install, inspect, maintain, and repair mechanical systems, machinery, and equipment.
✔ Diagnose and troubleshoot mechanical issues to ensure optimal performance.
✔ Perform preventive maintenance to reduce downtime and extend equipment lifespan.
✔ Dismantle and reassemble mechanical components for repair and replacement.
✔ Read and interpret technical manuals, blueprints, and schematics for troubleshooting.
✔ Ensure adherence to safety procedures and company guidelines during repairs and maintenance.
✔ Maintain logs, records, and reports of maintenance activities and issues resolved.
✔ Work with a team to ensure smooth operation of machinery and resolve technical issues.
✔ Operate hand tools, power tools, and measuring instruments for mechanical tasks.

Education

Bachelor of Arts (B.A.) - Arts Education

Delhi University, South Campus, New Delhi
09-2015

12th - CBSE Board - Humanities

Kendriya Vidyalaya, RK Puram, New Delhi
05-2009

10th - CBSE Board -

Govt Boys Sr. Sec. School, Rajokri, New Delhi
05-2007

Skills

Leadership & People Management
Decision Making
Time Management
Process Improvement
Analytical Thinking
Customer Focus
Performance Monitoring
Training & Coaching
Multitasking
Adaptability
Collaboration
Result-Driven Approach

Certification

  • Lean & Six Sigma: Lean Certified
  • Green Belt Certified
  • LOMA Certification: LOMA 281; 291; 302
  • Computer Diploma: 1 Year diploma in Computer fundamentals, MS-Office, Internet & Multimedia

Hobbies and Interests

  • Drawing
  • Listening music
  • Learn new things

Personal Information

  • Date of Birth: 09/05/91
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Affiliations

  • COVID-19 Volunteer
  • Cancer Support Volunteer: CanSupport Walk for Life ~ Stride against Cancer

Accomplishments

  • Bronze & Silver Awards: Rewarded for Dedication, Hard work, Outstanding Performance and Deep Domain expertise

Languages

Hindi
Native language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1

Disclaimer

  • I hereby declare that the above information is true to be best of my knowledge and belief. I am liable to be disqualified if any information given above is found to be incorrect.

Timeline

Domain Trainee (Team Lead) - Genpact
03.2020 - Current
Technician (Mechanical) - Indraprastha Gas Ltd.
07.2016 - 12.2019
Delhi University - Bachelor of Arts (B.A.), Arts Education
Kendriya Vidyalaya - 12th - CBSE Board, Humanities
Govt Boys Sr. Sec. School - 10th - CBSE Board,
SADDAM HUSAIN