Saddam Hussain

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

• Winner of Stardom award for the years 2014&2016 for maintaining 100% quality scores throughout the year.
• Received best Team Leader Award at TCS for implementing process improvement ideas.
• Received so many Top Performance awards for achieving highest productions among the entire process.
• Certified as a Process Trainer from Humana.
• Received zero attrition awards for maintaining 100% attrition in my team.
• Contributed so many SPARKs and AIM themes for growth of my process.
• Received so many PEI awards for making contributions towards client goals.
• Trained 6 batches as a Process Trainer.

• Create an inspiring team environment with an open communication culture.
• Responsible in setting clear goals and KPI to the team members.
• Responsible in look at day-to-day team operations and Performance.
• Creating a healthy competition among the team members and motivating team members towards achieving their goals.
• Attending client calls and handling critical invoices.
• Mapping client requirement and contributing and implementing in process improvement projects.
• Monitoring the overall functioning of process and identifying the improvement areas to maximize the customer satisfaction level.
• Preparing reports as per SLA with the view to management of process operations and assist in critical decision-making process.
• Helping the new joiners and giving training to the new joiners if process required.
• Providing feedback to the team members and resolve any issues, Plan and organizing team building activities.
• Discovering Training needs and Provide coaching to the team members and recognizing high performers and rewarding their performance.
• Investigating discrepancies, identified root causes, and implemented corrective actions to prevent recurrence.
• Creating a collaborative team environment to enhance productivity through innovative solutions.
• Analyzing data to identify trends, optimize workflows, and drive continuous improvement.

• Father's Name: Mohammad Ali Khan
• Date of Birth: 04/04/90
• Marital Status: Married