Saddam Hussain D
Senior Travel Support Associate
Bangalore
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Mid-Senior/ Senior Associate position. Ready to help team achieve company goals (Available to join immediately).
Overview
5
5
years of professional experience
14
14
years of post-secondary education
4
4
Languages
Work History
Senior Travel Support Associate
Itilite Technologies
04.2022 - 12.2022
- Worked in support team for first 2 months
- Later was sent to Puma India as an Implant to support the admin regarding the bookings
- Guiding the Puma employees how to use Itilite portal for flight/bus/train and hotel bookings
- Used to work on flights and hotel bookings for Puma employees
- Responsible for getting approvals on time and get the bookings done
- Coordinate with the Client/ Itilite contracted hotels regularly regarding any bookings
- Prioritize VIP bookings to avoid escalations.
Support and Operations Executive
QikPod
Bangalore
01.2019 - 04.2022
- Monitoring the parcel lockers on an hourly basis and avoiding customer escalations
- Responding to customer queries via mail regarding and issues with the lockers or parcel
- Guiding the new customers the process of locker installation and training them how to use the lockers
- Responsible for finishing all the formalities whenever lockers need to be installed/ removed from the location
- Have done Business Development for 2 months, arranging the meeting with reputed builders, visiting their office and explaining them about the product and how it will benefit the tenants.
Technical Support Associate
Concentrix India
Bangalore
11.2017 - 01.2019
- Working with customers/employees to identify Mobile phone problems and advising on the solution
- Logging and keeping records of customer queries
- Analyzing call logs so you can spot common trends and underlying problems
- Working with technical engineers to approach customers if the problem is more serious.
Education
B.C.A (Bachelor Of Computer Applications) - Computer Science
Dayananda Sagar Institute of Technology And Management Bengaluru
Bangalore 06.2013 - 04.2016
Pre- University Exam - Computer Science
Sri Krishna Educational Society
Bangalore 06.2010 - 03.2013
School -
Duddupudi Institute Of Learning
Sindhanur 06.2001 - 04.2010
Skills
Customer support
Operation support (travel/ logistics)
Domestic Travel Booking
Coordination
MS Office
Hobbies
Traveling, watching cricket and cooking.
Timeline
Senior Travel Support Associate
Itilite Technologies
04.2022 - 12.2022
Support and Operations Executive
QikPod
01.2019 - 04.2022
Technical Support Associate
Concentrix India
11.2017 - 01.2019
B.C.A (Bachelor Of Computer Applications) - Computer Science
Dayananda Sagar Institute of Technology And Management Bengaluru
06.2013 - 04.2016
Pre- University Exam - Computer Science
Sri Krishna Educational Society
06.2010 - 03.2013
School -
Duddupudi Institute Of Learning
06.2001 - 04.2010