SADDAM HUSSAIN C S
BENGALURU,KARNATAKA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager – Client Support (Key Accounts)
Busybees Logistics Solutions Pvt Ltd
2019.04 - Current
- Handling major accounts with five team members and closely monitoring the operation team to improve the overall performance.
- Prepared performance reports, and analyzed the client business report for the management and the clients.
- Oversaw monthly reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Self-motivated, with a strong sense of personal responsibility.
Operation Executive & CRM (Key Accounts)
DTDC E-Commerce Logistics Ltd
2015.11 - 2017.05
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed approximately 50 incoming emails and calls per day from customers.
- Monitored key performance indicators to ensure continuous improvement in service quality.
Packing Supervisor
Unisol India Pvt Ltd
2015.01 - 2015.04
- Identified areas for improvement in packing processes, leading to continuous optimization efforts.
- Streamlined the packing process, reducing the overall time spent on each task.
HC & Insurance Ops Sr. Representative
Dell Services (BPO)
2012.05 - 2014.11
- Indexing in Life and Health Insurance Backend Process and analyzing Payment Posting Information.
- Handling the team as a Senior Associate and proven the skill by achieving the set SLA with TAT accuracy.
Warehouse & Admin Executive
Lalit Airways Pvt Ltd
2011.05 - 2012.05
- Maintain accurate stock levels and prevent stockouts or overstocking situations from affecting overall operations efficiency.
- Organized records of vehicles, schedules, and completed orders.
- Supervised receiving, stocking, and shipment in a high-volume warehouse environment.
- Supervising and maintaining the day-to-day operations of the office, ensuring a smooth and efficient working environment.
- Maintenance of office equipment is done as per schedule, contracts are reviewed and renewed as required.
Education
Bachelor of Science - Computer Science
Islamiah College
Vaniyambadi04.2011
HSC -
Islamiah Higher Secondary School
Pernambut05.2008
S.S.L.C -
Islamiah Higher Secondary School
Pernambut05.2006
Skills
- Customer Relationship Management (CRM)
- Training and Development
- Performance Tracking and Evaluation
- Vendor Relationship Management
- Optimistic and Self-Confident
- Quick Learner and Active Performer.
Languages
English, Tamil, Urdu & Hindi.
Extra Qualifications
Linux, Ubuntu, Windows 7, 8, 10 & 11., MS-Office Packages, C & C++ Programming., 40 WPM
Industrialworkexperience
- Lalit Airways Pvt Ltd, Warehouse & Admin Executive, 05/2011 - 05/2012, Maintain the warehouse and keep the record of the inward and outward shipments., Vendor management and Office maintenance.
- Dell Services (BPO), HC & Insurance Ops Sr. Representative, 05/2012 - 11/2014, Indexing in Life and Health Insurance Backend Process and analyzing Payment Posting Information., Handling the team as a Sr. associate and proven the skill by achieving the set SLA with TAT accuracy.
- Unisol India Pvt Ltd, Packing & Dispatch Section, 4 Months
- DTDC E-Commerce Logistics Ltd, Operation Executive & CRM (Key Accounts), 11/2015 - 05/2017 & 09/2018 - 03/2019, Handling and follow-up client query via phone/e-mail., Maintained raw data of client in excel and create performance report.
- Busybees Logistics Solutions Pvt Ltd, Assistant Manager – Client Support (Key Accounts), 04/2019 - Present, Addressed and resolved client complaints timely and efficient manner., Handling the major accounts with five team members and closely monitoring the operation team to improve the overall performance., Prepared performance report, working on reconciliation and analyzing the client business report for the management and the clients.
Personal Information
- Father's Name: Sibkathullah. M
- Date of Birth: 01/03/91
- Marital Status: Married
Rewards
- Received 2 times on the spot award for making 100% results in terms of Production, Quality & Attendance in Dell.
- Received Above & Beyond reward 4 times in Busybees for giving good performance to my client.
Hobbies and Interests
Playing Cricket, Internet Browsing.
Disclaimer
I declare that the above mentioned details are true and genuine to the best of my knowledge.
Timeline
Assistant Manager – Client Support (Key Accounts)
Busybees Logistics Solutions Pvt Ltd
2019.04 - Current
Operation Executive & CRM (Key Accounts)
DTDC E-Commerce Logistics Ltd
2015.11 - 2017.05
Packing Supervisor
Unisol India Pvt Ltd
2015.01 - 2015.04
HC & Insurance Ops Sr. Representative
Dell Services (BPO)
2012.05 - 2014.11
Warehouse & Admin Executive
Lalit Airways Pvt Ltd
2011.05 - 2012.05
Bachelor of Science - Computer Science
Islamiah College
HSC -
Islamiah Higher Secondary School
S.S.L.C -
Islamiah Higher Secondary School
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