SADDAM HUSSAIN KHAN
Hyderabad
Summary
- Over 9+ years of experience in operations in supply chain and management.
- Experienced in setting up organization structure and operations from ground level.
- Proven skills in Managing a ~170+ Team members to work in synchronization with the set parameters & motivating them for achieving business and individual goals.
- A result-oriented professional with experience in Operations Management, Service Delivery, Account Management, Client Relationship Management, Quality Management and People Management
- Adept in providing guidance and leadership to a large team in accordance with specified business objectives.
- Extensive background in complex and challenging environments with proven ability to represent the company with Clients and Customers.
- A keen planner, strategist, & implementer with demonstrated abilities in accomplishing business growth on a consistent basis.
- Strong problem-solving skills coupled with confident decision making for enabling effective solutions leading to High Customer Satisfaction as well as Low Operational Costs.
- An effective communicator with excellent interpersonal and relationship building skills
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Medley Medical Solutions
Hyderabad
07.2018 - Current
- Company Overview: Pharma Distribution Company.
- Responsible for maintaining high standards of service quality and resolving customer escalations promptly.
- Analyzed market scenario and competitors to make product offerings competitive in the market.
- Responsible for strategizing new projects and devising their operational models for end-to-end implementation.
- Involved in recruitment and training of employees in order to improve business processes.
- Responsible for analyzing individuals' performance and maintaining monthly ratings for all employees.
- Responsible for performance management within the team, including appraisals, monthly ratings, discipline, etc.
- Played a key role in recruiting 200+ riders and managed escalations, and managed timely payments to reduce attritions.
- Started operations from ground zero and managed with local SPOCs in three states in the South and North regions.
- Been the single point of contact (POC) for Pan India for all clients (Hyderabad, Delhi, Jaipur), resolved complex escalations, streamlined the driver/rider payment processes, and proactively highlighted issues on areas of improvement. Proven expertise in policy and support logic.
- Hub Management and Procurement -8 hubs, 5 in Hyderabad, 2 in Jaipur, and 1 in Delhi.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
Manager
XSEED Education
Hyderabad
08.2016 - 07.2018
- Company Overview: 21st century Educational Skills Company.
- Developed an effective and efficient territory plan
- Prepared a plan to optimize key account development and sales growth.
- Developed Key Account strategies for growth.
- Demonstrated application/usage of products and differentiated them from competitors' products.
- Developed understanding of competitive products, their features, advantages, and benefits.
- Identified specific actions to improve job performance in specific areas.
- Participated in nominated training programs.
- Achieved high level of performance in knowledge tests and competency, accomplishment, or responsibility.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Assistant Manager
Bigbasket
Hyderabad
09.2015 - 08.2016
- Company Overview: E-commerce.
- Launched Specialty business in Hyderabad.
- Launched BB Express in Hyderabad.
- Handled all Specialty and Express delivery operations.
- Gathered sales leads from various channels.
- Closed deals with retailers and handled the inquiries from existing and potential retailers, and got them on boarded as a partner.
- Maintained a strong relationship with retailers and advised them on issues related to the market, and offered solutions on the same.
- Conducted promotional events and marketing activities to develop new contacts and increase user base.
- Managed the zonal sales team and developed a business plan covering sales.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Launched 90-minute specialty delivery in Hyderabad.
Education
Diploma in Retail Management - Retail Management
Nizam College
Hyderabad06-2015
M.B.A -
Nizam College
01.2014
B.Tech - ECE
Royal College
01.2012
10th And Intermediate -
Kendriya vidyalaya
01.2008
Skills
- Supply Chain
- CSCP
- Supply chain,
- Operations Management
- Service delivery
- Account Management
- Client Relationship Management
- Stock Audit
- Quality Management
- Hub management
- People Management
Certification
- Diploma In retail
- CSCP Pursuing
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Urdu
Advanced (C1)
C1
Timeline
Senior Operations Manager
Medley Medical Solutions
07.2018 - Current
Manager
XSEED Education
08.2016 - 07.2018
Assistant Manager
Bigbasket
09.2015 - 08.2016
Diploma in Retail Management - Retail Management
Nizam College
M.B.A -
Nizam College
B.Tech - ECE
Royal College
10th And Intermediate -
Kendriya vidyalaya
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