Good Knowledge of Computer in MIS Report, MS Office 30 WPM Typing Speed, Advanced Excel, Word and PowerPoint, Internet Surfing & Email
Saddam Sheikh
I Have Experience In Logistics, Warehouse & Ecommerce Operation In First Mile & Last Mile (B2C,B2B,3PL & FMCG), Fleet Management & E-Bike Services.
Vasai East, Mumbai,Maharashtra
Summary
Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with a strategic approach.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Operations Manager
SuperEco Automotive Co. LLP
Mumbai, Pune, Ahmedabad, Vadodara, Surat , Delhi
01.2021 - Current
- The OPS Manager responsible for operations to maintain the delivery Hubs performance by making the Hub Executive to follow the SOP.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Monitoring the complete Inbound & Outbound Last mile Warehouse Logistics Operation.
- Handling PAN India fleet Operation for 6 cities (Mumbai, Pune, Ahmedabad, Vadodara, Surat, Delhi)
- Managing a Fleet of 600 + Rider with Electric Vehicles
- Aligning with the Growth Team to explore and new markets
- Monitoring the Order flow to achieve the weekly target of 15000 orders (per cities target of 2500 orders)
- Signing up New Customers from the Last Mile Sector
- Handling a Team of 6 Fleet Managers and 24 Team Leaders to handle the cities 1+ 4 in-charge
- Conducting Surprise Audits to understand what is the actual picture and what is happening on fleet so that corrective actions can be taken on team performance
- Responsible for the entire fleet performance for the month and process & Cross check the invoices for 3PL vendors
- Responsible for Looking after the salary and incentive structure of all the Cities Team Manager & Delivery Partners vendors
- Prime responsibilities as an Electric Bike Service includes:-
- Handling all Technicians operation for (Maharashtra, Gujarat & Delhi) all E-bike service & Maintenance
- Handling all Spear parts inventory from factory to fulfillment technician requirement on destination
- Prime responsibilities as a Fleet Manager – Operations includes:-
- Solely responsible for the entire operations working 24x7
- Managing the team of 24 Team Leaders and 600+ Delivery Partner for 6 Cities
- Responsible for the daily time on system (Login) to be completed as per the Customer requirement
- Preparing the weekly roster for 600+ Delivery Partner and all for the supervisors
- Analyzing and preparing sales and conversion report on daily basis
- Planning and modifying the team strength as per the business requirement
- Looking after the salary and incentive structure of all the Delivery Partner
- Preparing and analyzing the weekly performance report of the entire Fleet
- Weekly analyzing of Delivered v/s cancellation Order
- Conducting Review with the team managers on weekly basis regarding the team performance
- Working on the loop poles and sharing the strategy with the team to work upon for better performance
- Helping the team manager and working hand in hand with them teaching them on how to manage the team work
- Conduct ground level meeting with the Delivery Partner to understand their issues and problems directly
Center Manager
Country Delight, Beejapuri Dairy Pvt. Ltd
Mumbai
01.2019 - 12.2020
- Coordinate with Farm for Transportation and ensure on time delivery at centers
- Executing demand & supply planning process
- Responsible for leading and managing a team of 400+ executives, Along with the team, executes up to 5000 liter milk every day & something around 10,000+ deliveries done
- TLs and is incharge of customer experience and operational cost metrics, ensuring availability of adequate DE fleet and/or build the fleet to meet the demand
- Customer service & stakeholder management understand & bridge the demand supply gaps, Order management, loss tree analysis
- Interactions with central planning & senior sales management teams
- Ensuring stock the levels across centers as per the agreed plan
- Maintaining tracking sheet basis daily planning and making MIS report for last day dispatch
- Coordinating with plant & logistics service providers
- Tracking the area allotted for rider routes in center
- Develop the SOP’s as per company in logistics which can be implemented in various locations
- Prepare necessary daily, weekly & monthly MIS reports
- Monitoring the morning briefing to all staff for day to day operations process to managing all clearance in Center
- Delivery, Non Delivery and Cash collection on daily basis
- Manpower Management:- Lead a large of delivery executives and warehousing employees across the area and warrant an efficient and healthy work environment, (1) Onboard and train TLs ensure that they follow the required guideline while performing different tasks, Manage onboarding and training of delivery executives and sorters through TLs
- (2) Ensure prompt responses to queries / concerns raised by the TLs and delivery executives thereby clearing doubts / apprehensions if any, Monitor the performance metrics of team and take necessary actions to improve the same.
Area Manager
SP- Aveo Logistics Pvt. Ltd
Mumbai
08.2018 - 01.2019
- Period for Amazon Picks)
- Job Responsibility:-
- Responsible for a team work of 2 Station, 6 Executive, 24 Supervisor & 150+ Delivery Associate, 50+ Van
- Associate.
- Along with the team, execute up to 7000+ deliveries every day / form 1 station around 3500+ deliveries done.
- Monitoring the morning briefing to all staff for day to day operations process.
- Managing & Follow up to all clearance in station OOR - Pantry Shpt, 111 Shpt, C-return/Pickups Slots
- Perineum Shpt & EDD by the Team.
- Take care of Delivery’s, C-return/Pickups, RTS & pendency clearance in DC.
- Manage all Operation activities Inbound & Outbound Process for all Ecommerce Shipments at DC.
- To maintain MIS Reports, Morning Process Report & DDR to be send on daily basis with COD deposition in bank
- In coordination with HO & Collection Team.
- Also co-coordinating with delivery boys for any grievances & Plan & action to improve operational performance.
- If applicable are also supposed to travel the DC's coming under the respective and decided Cluster in particular region for training/Audit.
Asst. Manager Supply Chain
ASAK Group of Company
Doha, Jeddah
08.2016 - 08.2018
- Oversaw demand planning, purchasing, and logistics.
- Supervised 40 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Responsible for Supervisor, Transport Team & Delivery Team for factory.
- Coordinate with suppliers, transport and other vendors on daily basis as per requirement for factory.
- Responsible for all Cargoes by Custom Agent's, To Air Cargo clearances within 3 days & Sea freight clearances within 7 days, Before the Demurrage charges comes to Company.
- Documents properly makes ready by Vendor's has per the Performer Invoice & coordinate with
- Purchases departments.
- Properly coordinate with the Custom Agent for all cargoes clearances with in TAT has per cargo rules.
- Take care Documents makes ready properly by Vendor's Likes Bill of lading, Certificate of origin
- Commercial Invoice, Packing List, if food item then require Health Certificate.
- All documents were properly legalized chamber of commerce in Origin by Vendor's.
Hub Manager
Flipkart.com, W S Retail Services Pvt. Ltd
Mumbai
05.2013 - 07.2016
- Responsibility:-
- Responsible for a team work of 20+ Supervisor & around 100+ Delivery executives, 50+ Van executives.
- Along with the team, execute up to 6000+ deliveries every day in hyper local area, Ensure the Market
- Place Pickup from the Seller’s in Local Vendor’s.
- Morning briefing to staff on day to day operation process.
- Take care of Delivery, Pickups, RTO/RTS, Reverse pickup, pendency clearance.
- Handling the petty cash & send report on weekly basis to HO Accounts team, Cash tally & Sal tally to be closed on a daily basis.
- MIS Reports to be send on daily basis with COD deposition in bank next day for COD collected
- In coordination with HO Accounts Team.
- To maintain MIS reports of E-Commerce shipment like Morning process report and DDR report.
- Also co-coordinating with delivery boys for any grievances & Plan & action to improve operational performance.
- To manage good relationship with the Vendor, Seller and Customer as per services requirement.
- Facilitate and coordinate for Special and surprise visits and audits by Regional Team, HO Team or QC
- Team on timely basis.
Education
Bachelor of Business Management - Logistics & Operations Management
NIBMT
New Delhi 07.2009 - 01.2012
Advance Diploma - Computer Software And Hardware Engineering
GrowthNet Education Center Pvt. Ltd. By Gov Maha
Mumbai 03.2010 - 10.2012
Skills
Management information systems, Work flow planning, Logistics, Operations, Supply chain Management & Distribution
undefinedAdditional Information
PERSONAL DETAILS :-
- Passport No : N7372490
- Father's name : Mr. Ibrahim Jabbar Shaikh
- Date of Birth : 6th Feb 1992
- Nationality : Indian.
- Marital Status : Married.
- Sex : Male.
- Permanent Address : Room no. 331, Valmiki Nagar Bamanwada, MC Chhagla Marg, Vile Parle East, Mumbai Pin code:- 400099, Landmark : Opp New Airport Colony.
- Current Address : Room no. RJ01/4050/4, Survey no. 106/1, Sai Shivam Chawl Madvipada, Vasai Naigaon Link Road, Rajavali, Vasai East,
Dist. Palghar, Pin code :- 401208, Landmark:- Opp Reliable Township Building.
Software
Software Exp in SAP, ERP, CMS & Dashboard software, NopCommerce, Unicommerce
Hobbies
- Interacting with people
- Movie’s
- Music
- Travelling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Manager
SuperEco Automotive Co. LLP
01.2021 - Current
Center Manager
Country Delight, Beejapuri Dairy Pvt. Ltd
01.2019 - 12.2020
Area Manager
SP- Aveo Logistics Pvt. Ltd
08.2018 - 01.2019
Asst. Manager Supply Chain
ASAK Group of Company
08.2016 - 08.2018
Hub Manager
Flipkart.com, W S Retail Services Pvt. Ltd
05.2013 - 07.2016
Advance Diploma - Computer Software And Hardware Engineering
GrowthNet Education Center Pvt. Ltd. By Gov Maha
03.2010 - 10.2012
Bachelor of Business Management - Logistics & Operations Management
NIBMT
07.2009 - 01.2012
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