Saddham Pathan
Hyderabad
Summary
Senior Staff Software Engineer with 12+ years of experience architecting scalable distributed systems, backend platforms, and enterprise SaaS applications. Proven expertise in designing high-performance data-intensive systems, optimizing databases and distributed services, and leading cross-functional initiatives from architecture through production. Experienced in Java, Go, cloud-native microservices, and building forecasting, analytics, and integration platforms at enterprise scale.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Senior Staff Software Engineer
Outreach
Hyderabad
12.2024 - Current
- Architected and delivered key forecasting capabilities, including Opportunity Splits, Commit Convergence, Waterfall Charts, and Win/Loss Analytics.
- Led the technical design and implementation of scalable backend services and reusable frameworks that accelerated feature development and improved maintainability.
- Optimized complex SQL queries, caching strategies, and data pipelines using SingleStore, Redis, Cloud SQL, and Databricks, improving performance by 40–60%.
- Resolved critical production issues and customer escalations while implementing architectural improvements to improve platform reliability.
- Collaborated with Product, Platform, Frontend, QA, and Data Science teams to deliver cross-functional platform capabilities.
- Mentored engineers on query optimization, performance tuning, and system design.
Senior Staff Software Engineer
Outreach (Deel EOR Pvt Ltd)
Hyderabad
01.2024 - 06.2024
- Played a key role in establishing the India engineering team for the Sales Engagement product, contributing to its technical foundation and growth.
- Owned the Triggers service, delivering capabilities that improved trigger accuracy, reduced unnecessary executions, lowered infrastructure costs, and enhanced customer experience.
- Designed and implemented support for custom object triggers, extending trigger functionality to CRM-imported custom objects.
- Designed and delivered scalable backend services supporting the Sales Engagement platform, owning features from architecture through production deployment.
Principal Engineer
Reputation
Hyderabad
11.2020 - 12.2023
- Led the design and development of the Customer Journey Insights module for the Experience Insights product, managing a team of five engineers to deliver the initial release.
- Re-architected the analytics platform by optimizing data models, indexing strategies, pre-aggregation pipelines, caching, and query pre-computation, significantly improving performance and scalability.
- Architected and developed the Rep Connect integration platform for importing customer profiles, reviews, surveys, and other enterprise data.
- Designed a horizontally scalable integration service capable of processing 20+ million records per day through concurrent job execution.
Senior Software Engineer
ServiceNow Inc.
Hyderabad
03.2019 - 11.2020
- Led frontend development of the Pipeline UI, a single-page application for visualizing software build and release pipelines.
- Developed end-to-end product features across the frontend and backend, delivering scalable functionality with minimal supervision.
- Partnered with product managers, designers, and engineers to deliver a responsive and intuitive user experience for the Investment Funding platform.
Applications Developer
ServiceNow Inc.
Hyderabad
09.2016 - 02.2019
- Developed a planning console for the Project Portfolio Suite with Financials, enabling users to efficiently plan and schedule project tasks.
- Improved project engine performance by 2× through performance analysis and targeted optimizations.
- Enhanced product quality by resolving critical defects and expanding automated unit test coverage.
Development Engineer
Pramati Technologies Private Limited
Hyderabad
03.2016 - 09.2016
- Developed backend services for WaveMaker Studio, including a scheduler service for background job execution.
- Integrated and customized the Hibernate Validation framework and developed build utilities to automate application resource packaging.
Programmer Analyst
Cognizant Technology Solutions
Hyderabad
08.2013 - 02.2016
- Developed backend services for American Express CCSG, leading the implementation of fraud detection capabilities and technical delivery of prospect and member experiences for the Plenti credit card program.
- Improved application performance and stability by implementing an LRU caching solution that reduced response times and eliminated server crashes.
- Analyzed business requirements and authored technical design documents to guide implementation.
Education
Advanced Certification in Artificial Intelligence and Machine Learning - Computer Science and Engineering
IIIT
04-2020
Bachelor of Technology - Computer Science and Engineering
SGGS Institute of Engineering and Technology
Nanded01-2013
Skills
Languages: Java, Go, Python, Ruby, JavaScript, TypeScript
Backend & Frameworks: Spring Boot, Spring, Ruby on Rails, Nodejs, Expressjs, REST APIs, GraphQL, gRPC, Apache Thrift
Databases & Storage: PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch, BigQuery, SingleStore
Data & Analytics: BigQuery, Databricks
Messaging: Kafka, RabbitMQ
Cloud & Infrastructure: AWS, GCP, Azure, Docker, Kubernetes
Testing: JUnit, EasyMock, PowerMock, Jasmine, Karma, Protractor
Engineering: Distributed Systems, Microservices, System Design, Performance Engineering, Query Optimization, Database Optimization, Caching, DevOps
Certification
Certified ScrumMaster (CSM)
Timeline
Senior Staff Software Engineer
Outreach
12.2024 - Current
Senior Staff Software Engineer
Outreach (Deel EOR Pvt Ltd)
01.2024 - 06.2024
Principal Engineer
Reputation
11.2020 - 12.2023
Senior Software Engineer
ServiceNow Inc.
03.2019 - 11.2020
Applications Developer
ServiceNow Inc.
09.2016 - 02.2019
Development Engineer
Pramati Technologies Private Limited
03.2016 - 09.2016
Programmer Analyst
Cognizant Technology Solutions
08.2013 - 02.2016
Advanced Certification in Artificial Intelligence and Machine Learning - Computer Science and Engineering
IIIT
Bachelor of Technology - Computer Science and Engineering
SGGS Institute of Engineering and Technology