Sadham Raguman
Team Leader
Chennai
Summary
Dynamic leader at LemonPeaks Pvt. Ltd, enhancing team productivity and customer satisfaction. Skilled in daily workflow improvement and fostering teamwork, I excel in client service and decision-making, significantly boosting performance metrics. Expert in sales and customer care, committed to driving success and mentoring teams for peak performance.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Team Leader
LemonPeaks Pvt. Ltd
08.2022 - 03.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Customer Care Executive
Vodafone Telcom
02.2016 - 11.2019
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Built strong relationships with customers, reaching out proactively to ensure satisfaction and gather feedback.
Sales Assistant
HDFC BANK
10.2014 - 12.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Customer Service Executive
ICICI BANK
04.2013 - 08.2014
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Education
BBA - Programme in Business Administration
AIITM
Chennai03.2012
12 - Code 744
Vailankanni Raj Matriculation Higher Secondary Sch
Trichy03.2007
10 -
Vailankanni Raj Matriculation Higher Secondary Sch
Trichy03.2005
Skills
Daily workflow improvement
Employee Evaluation
Knowledgeable in System
Sales expertise
Client Service
Decision-Making
Teamwork and Collaboration
Timeline
Team Leader
LemonPeaks Pvt. Ltd
08.2022 - 03.2023
Customer Care Executive
Vodafone Telcom
02.2016 - 11.2019
Sales Assistant
HDFC BANK
10.2014 - 12.2015
Customer Service Executive
ICICI BANK
04.2013 - 08.2014
BBA - Programme in Business Administration
AIITM
12 - Code 744
Vailankanni Raj Matriculation Higher Secondary Sch
10 -
Vailankanni Raj Matriculation Higher Secondary Sch