SADHAN ELISETTY
HYDERABAD
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
6
6
years of professional experience
Work History
Franchise Owner
United Petroleum
BEACONSFIELD
12.2019 - 06.2022
- Organized promotional events to attract new customers and boost sales revenue.
- Collaborated closely with corporate headquarters on initiatives related to branding or product development.
- Delegated work to staff, setting priorities and goals.
- Ensured that all stores were compliant with health codes, safety standards, labor laws and other applicable regulations.
- Hired and trained new department managers to increase team oversight and productivity.
- Implemented campaigns and promotions to help with developing goods and services.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed sales presentations to promote product and brand benefits.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded promptly to customer complaints in order to maintain positive relationships with clients.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Established systems for tracking inventory levels, sales figures and profits.
Franchise Manager
United Petroleum Australia
Exeter
06.2019 - 12.2019
- Implemented campaigns and promotions to help with developing goods and services.
- Analyzed customer feedback to determine areas of improvement for individual locations.
- Cultivated relationships with existing franchise owners to ensure compliance with brand standards.
- Implemented policies designed to improve overall efficiency in the franchising system.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collected data on competition in order to develop competitive pricing models for products sold by franchises.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed complaints from customers about service quality at various locations.
- Assisted with developing promotional campaigns targeted at increasing sales across all stores.
- Provided guidance on legal issues related to franchising agreements.
Customer Service Manager
BP Petroleum Australia
Melbourne
10.2016 - 05.2019
- Developed and implemented strategies for providing excellent customer service experience.
- Led team engagement to assist cross-functional departments and achieve goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Education
Graduate Diploma of Management (Learning) - Business Management
ALTEC College
Hobart, Australia01-2022
Advanced Diploma of Management And Leadership - Organizational Leadership
Vocational Training Institute
Hobart, Australia08-2020
Master of Professional Accounting -
Charles Sturt University
Melbourne06-2018
Skills
- Sales strategies
- Customer relationship management
- Inventory management
- Compliance management
- Business planning
- Employee training
- Team leadership
- Time management
- Franchise relations
- Brand compliance
- Data reporting
- Promotional campaigns
- Feedback analysis
- Hiring and staffing
- Budget administration
- Employee development
- Operations management
- Sales strategy development
- Service quality assurance
- Human resources
- Staff hiring
- Budget development
- Sales management
- Business marketing
- Business administration
- Sales leadership
- Client service
- Verbal and written communication
- Strategic planning
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Franchise Owner
United Petroleum
12.2019 - 06.2022
Franchise Manager
United Petroleum Australia
06.2019 - 12.2019
Customer Service Manager
BP Petroleum Australia
10.2016 - 05.2019
Graduate Diploma of Management (Learning) - Business Management
ALTEC College
Advanced Diploma of Management And Leadership - Organizational Leadership
Vocational Training Institute
Master of Professional Accounting -
Charles Sturt University
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