Sadhana M
Bangalore
Summary
Maintaining a positive, empathetic, and professional attitude toward customers at all times, responding promptly to customer inquiries, communicating with customers through calls and acknowledging and resolving customer complaints with Knowledge of products inside and out so that the results are appropriate
Overview
7
7
years of professional experience
Work History
Support Services Coordinator
BGRS
Bangalore
06.2022 - 07.2025
- Coordinated logistics and support services for relocation and housing initiatives.
- Assisted in developing policies and procedures related to customer service operations.
- Coordinated with other departments to ensure timely completion of tasks related to support services.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Customer service Associate
Big Basket
01.2019 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Developed and actualized customer service initiatives to decrease wait times
Education
HR MAnagement -
East Point Group Of Engineering Management Studies
01.2015
Bachelor of Commerce -
Patel Group of institutions
01.2013
12th -
Government Composite Pu College
01.2010
10th -
AVM English High School
01.2008
Skills
- Good communication skills
- Quick Learner
- Microsoft Office
- Computer skills
- Ability to work under pressure
- Active listening
- Quality Management
Disclaimer
I, Sadhana M do hereby confirm that the information given above are true to the best of my knowledge.
Languages
- English
- Kannada
- Hindi
- Telugu
Personal Information
- Date of Birth: 05/23/92
- Nationality: Indian
- Marital Status: Married
Timeline
Support Services Coordinator
BGRS
06.2022 - 07.2025
Customer service Associate
Big Basket
01.2019 - 04.2022
HR MAnagement -
East Point Group Of Engineering Management Studies
Bachelor of Commerce -
Patel Group of institutions
12th -
Government Composite Pu College
10th -
AVM English High School
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