Sadhana Sharma

• Company Overview: KRYSTAL GROUP - With over two decades of experience in the Facility Management Industry, is one of India’s leading Integrated Facility Management Services companies, with a Focus on multiple Segments & Sectors, Employs over 40,000 multicultural human assets & having 21+ offices across India. - In all aspects of Integrated Facility Management, E-Survelliance & Systems, Property Management Consultation, Gourmet & Aviation Services on an Pan India Basis.

Job Responsibilities.

• Client Relationship Management
• Customer Experience Enhancement
• Service Delivery Oversight
• Sales & Business Development Support
• Team Leadership & Coordination
• Data Management & Reporting
• Process Improvement & Compliance
• Stakeholder Engagement
• Crisis & Risk Management

Key Achievements

• Customer Retention Improved by ______%
• Boosted Customer Satisfaction (CSAT) Scores
• Revenue Growth from Existing Clients
• Secured Major Contract Renewals Through Relationship Management
• Built a High-Performance CRM Team
• Enhanced Complaint Resolution Turnaround
• Launched Loyalty & Rewards Program
• Created Custom Dashboards for Key Accounts
• Optimized Cross-Site Communication.

• Company Overview: The organization is one of India’s leading broking houses, established in 1999 in Kolkata. It is actively associated with several nationally renowned exchanges, like NCDEX, MCX, NSE, BSE, and F&O's. It has membership with NSDL, as well as CDSL, and is a leading player in the arbitration and commodity market.

Responsibilities

• Coordination: Seminar, Conferences, and Venue Management for effective logistics, in collaboration with PROs, to facilitate effective stall setup.
• Contributed to the creation of marketing collateral, such as brochures, etc., and participated in brand management activities.
• Assigned sales targets to team members and management.
• Led key client negotiations, ensuring smooth deal finalization, and profitability.
• Spearheaded client acquisition with a focus on onboarding sub-brokers, significantly expanding the business network and channel strength.
• Played a key role in revenue generation by targeting and managing high-value clients, particularly in the steel and gold sectors.
• Prepared and analyzed weekly and monthly sales performance reports to drive informed decision-making and optimize strategies.

Major Achievements.

• Certified holder of the NCFM (NSE’s Certification in Financial Markets), demonstrating expertise in financial markets, and trading principles.
• Successfully organized the Gold International Convention at Taj Lands' End, Mumbai, in August 2005, overseeing complete setup and coordination.
• Efficiently managed the setup and logistics for the Edible Oil Convention held at the Grand Hyatt, Mumbai, in September 2005, ensuring smooth execution and stakeholder satisfaction.

• Company Overview: TOPSGRUP, incorporated in 1970, is a major player in India’s Security and Facility Management Sector. Its offerings cover a wide range of protective, risk mitigation, and support services.

Key Responsibilities Held.

• Handled all spheres of customer relations and business development.
• Team Management.
• Business Plans & Presentations
• Key Accounts Management
• Co-Ordination with Cross Functional Departments.
• Regular interactions with Key Clients for Solutions & Issue Solving
• Conduct of Audit Checks
• Client Data Management & Market Research
• MIS & Planning

• Company Overview: TOPSGRUP incorporated in 1970, is a major player in India’s Security & Facility Management Sector. Its offerings cover a wide range of Protective, Risk Mitigation & Support services.
• Customer Relations Management
• Grievance Management & Solutions
• Team Management
• Co-Ordination with Cross Functional Departments.
• Regular interactions with Key Clients for Solutions & Issue Solving
• Customer Loyalty
• MIS & Planning
• TOPSGRUP incorporated in 1970, is a major player in India’s Security & Facility Management Sector. Its offerings cover a wide range of Protective, Risk Mitigation & Support services.