SADHAN LEO MYLABATHULA
Client Support Specialist
WEST GODAVARI
Summary
Customer Success & Operations Lead coordinating 50+ stakeholders per week across parents, staff, vendors, and management, handling stakeholder communication, escalation handling, and service workflows. Strengthens issue resolution, process standardization, root cause analysis, and onboarding support by standardizing 15+ workflows and turning recurring feedback into clearer procedures and more reliable follow-through. Builds trust through responsive updates, practical solutions, and smoother day-to-day operations.
Overview
10
10
years of professional experience
Work History
Customer Success & Operations Lead
Sunshine Educational Society
05.2022 - 08.2026
- Handled 15 parent and stakeholder queries per day while maintaining responsive communication and professional follow-up.
- Served as the escalation point for operational and service issues, identified root causes, and coordinated practical resolutions across teams.
- Gathered recurring parent and stakeholder feedback to improve processes, service quality, and overall communication flow.
- Managed end-to-end operational workflows and introduced standardized processes and digital solutions to improve efficiency and visibility.
- Coordinated onboarding and transition activities for new staff and leadership, including process orientation, knowledge transfer, documentation, and ongoing support.
- Worked with management and internal teams to prioritize stakeholder needs, remove bottlenecks, and maintain continuity of service.
Customer Success & Implementation Analyst
Sandhya Aqua Exports Pvt Ltd
05.2020 - 04.2022
- Documented customer requirements clearly to support accurate implementation planning and reduce handoff confusion.
- Coordinated onboarding activities with internal teams to keep customer setup steps moving on schedule.
- Tracked open customer requests and followed through on outstanding actions until resolution.
- Supported implementation timelines by confirming dependencies, priorities, and customer readiness.
Client Support & Team Operations Analyst
Absentia VR Pvt Ltd
01.2017 - 03.2019
- Supported customer onboarding by gathering requirements and tracking next steps across active implementation work.
- Maintained organized records of customer interactions, follow-ups, and service updates for team visibility.
- Mapped recurring support workflows to identify handoff gaps and improve case tracking consistency.
- Built clear customer response templates to standardize communication across common support requests.
Education
Bachelor of Commerce - Computer Science
William Carey University
Shillong, Meghalaya05-2016
Skills
Customer requirements discovery
Customer onboarding
Stakeholder relationship management
Issue resolution
Escalation management
Renewal management
Customer retention strategy
Implementation planning
Success plan development
Process mapping
Business process analysis
Change management
Documentation control
Root cause analysis
Workflow automation
Timeline
Customer Success & Operations Lead
Sunshine Educational Society
05.2022 - 08.2026
Customer Success & Implementation Analyst
Sandhya Aqua Exports Pvt Ltd
05.2020 - 04.2022
Client Support & Team Operations Analyst
Absentia VR Pvt Ltd
01.2017 - 03.2019
Bachelor of Commerce - Computer Science
William Carey University