Sadhna Dwivedi
Banking Professional
Pune
Summary
Dynamic and result-driven banking professional with 16+ years of experience across Branch banking, HR functions and Regional Processing Unit.
Proven track record in operational excellence , Team leadership and strategic support to drive organizational goal.
Overview
2026
2026
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Human Resources Co-ordinator
IDBI BANK
05.2025 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Conducted new employee onboarding and provided ongoing orientation training.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
- Facilitated exit interviews, gathering valuable feedback for organizational improvement.
- Streamlined recruitment processes, reducing time-to-hire for critical roles.
- Improved employee onboarding experience, creating welcoming environment for new hires.
Banking Operations Head
IDBI Bank Ltd
2020 - 2025
- Monitor compliance with Banking regulations and Internal policies.
- Managing Branch budget, achieving cost saving of 10% annually .
- Implement process improvement that reduced customer wait time by 25%.
- Facilitated training sessions to empower staff with necessary skills and knowledge.
- Supervise and mentor a team of 10+ members , fostering a collaborative and high performance culture
- Collaborated across departments to enhance client services and promote business expansion.
- Oversaw compliance with AML and KYC regulations through regular audits.
- Cultivated strong customer relationships by proactively addressing concerns and feedback.
- Conducting self Audit and SOP reviews to maintain Branch efficiency and mitigate risk.
- Coordinated with Compliance and other departments to ensure timely reporting and corrective actions.
- Implemented internal control mechanisms to reduce operational risk and ensure compliance with the Banking regulations.
Team Member
IDBI BANK
2012 - 2020
- Executed processing of account opening forms in both physical and scanned formats.
- Addressed a range of miscellaneous requests from branches to enhance service delivery.
- Managed audit processes for RPU, Pune to ensure thorough evaluations.
- Delivered high-quality work rapidly, contributing positively to team performance.
- Led a team of 9-10 members effectively, driving engagement and task completion within TAT.
Relationship Manager, Banking Operations
IDBI BANK
2009 - 2012
- Strengthened client relationships by providing timely and accurate financial advice, leading to increased customer satisfaction.
- Managed a diverse portfolio of high-net-worth clients, resulting in expanded revenue growth.
- Spearheaded initiatives to streamline account opening procedures, enhancing the client onboarding experience.
- Identified opportunities for cross-selling additional bank products, driving business growth through strategic sales efforts.
- Monitored economic trends and advised clients on investment strategies, fostering trust in our financial expertise.
- Developed targeted marketing campaigns for relationship banking clients, boosting product awareness and adoption rates.
- Maintained compliance with all regulatory requirements, ensuring continued operational excellence within the relationship management function.
Education
* MBA - Finance
Barkatullah University
Bhopal, MP2009
*Masters in Commerce (M.com) - Accounting
Barkatullah University
Bhopal, MP2006
* Bachelor's in Commerce - Commerce With Computer Applications
Barkatullah University
Bhopal2004
Skills
Transaction management
Communication effectiveness
Workplace ethics
KYC knowledge
Analytical problem-solving
Team dynamics
Relationship cultivation
Adaptability
Certification
* JAIIB from IIBF
Timeline
Human Resources Co-ordinator
IDBI BANK
05.2025 - Current
Banking Operations Head
IDBI Bank Ltd
2020 - 2025
Team Member
IDBI BANK
2012 - 2020
Relationship Manager, Banking Operations
IDBI BANK
2009 - 2012
* MBA - Finance
Barkatullah University
*Masters in Commerce (M.com) - Accounting
Barkatullah University
* Bachelor's in Commerce - Commerce With Computer Applications
Barkatullah University