SADHNA SINGH
New Delhi
Summary
Seasoned Store Manager with a proven track record at Reliance Retail, excelling in customer service management and store merchandising. Expert in driving sales growth and fostering team development, evidenced by significant reductions in staff turnover. Skilled in budget administration and loss prevention, consistently enhancing store operations and client satisfaction.
Overview
13
13
years of professional experience
Work History
Store Manager
Reliance Retail (SATYA PAUL)
Noida, India
12.2023 - 07.2024
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Store Manager
Bestseller (VERO MODA)
New Delhi, India
04.2022 - 12.2023
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager
BCBGeneration
Delhi, India
03.2016 - 01.2020
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Store Manager
Major Brands (BEBE)
DELHI
04.2014 - 04.2016
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Store Manager
Arvind Lifestyle Brands (ELLE)
Noida, India
04.2011 - 04.2014
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
Bachelor of Science - Financial Planning
DELHI UNIVERSITY
04.2010
Skills
- P>Store Merchandising
- P>Customer Service Management
- P>Budget Administration
- P>Competitor Monitoring
- P>Shift Scheduling
- P>Loss Prevention
- P>Personnel development
- P>Training and mentoring
- Store operations oversight
- Sales strategies
- Leading staff meetings
Languages
English
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Store Manager
Reliance Retail (SATYA PAUL)
12.2023 - 07.2024
Store Manager
Bestseller (VERO MODA)
04.2022 - 12.2023
Store Manager
BCBGeneration
03.2016 - 01.2020
Store Manager
Major Brands (BEBE)
04.2014 - 04.2016
Store Manager
Arvind Lifestyle Brands (ELLE)
04.2011 - 04.2014
Bachelor of Science - Financial Planning
DELHI UNIVERSITY
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