Sadie Messick
Elkhart
Summary
Adept Information Technology Specialist and Certified Medical Assistant with a proven track record at Elkhart Clinic and Family Medicine Of South Bend. Excelled in team building and ECW Software proficiency, enhancing patient care and streamlining service delivery. Demonstrated leadership in developing solutions for patient service issues, significantly improving relationship building and customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Elkhart Clinic
12.2011 - Current
- Provided technical support to users with hardware and software issues.
- Worked with internal teams to deliver accurate information to patients and service accounts.
- Maintained records, logs, and documentation of work requests.
- Updated patient information and account status in the database following each interaction.
- Collaborated with the technical team to discuss recurring patient issues and develop long-term solutions.
- Handled patient service issues by providing guidance or escalating for advanced support.
- Built and maintained successful relationships with service providers, and consumers.
Certified Medical Assistant
Family Medicine Of South Bend
09.2009 - 12.2011
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients on topics related to their health care needs such as disease prevention, diet management, medication use and post-treatment instructions.
- Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
- Responded quickly to emergency situations according to established protocols.
- Documented notes during patient visits.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Organized charts, documents and supplies to maintain team productivity.
- Administered injections per physician orders while adhering to all safety guidelines.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Incorporated outside records into charts and EHR.
- Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Prepared treatment rooms for patient examinations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Education
Associate of Science - Medical Assisting
Ivy Tech Community College
Elkhart, IN05-2009
Skills
Team building
Good Telephone Etiquette
Customer relations
Leadership
Social perceptiveness
Collaboration
Flexible and adaptable
Problem-solving
Relationship building
Customer service
PPE compliance
Clerical support
Interpersonal communication
Critical thinking
Task prioritization
ECW Software Proficiency
Certification
- Certified Medical Assistant
- CPR Certified
Timeline
Information Technology Specialist
Elkhart Clinic
12.2011 - Current
Certified Medical Assistant
Family Medicine Of South Bend
09.2009 - 12.2011
Associate of Science - Medical Assisting
Ivy Tech Community College
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