Dynamic management professional with a proven track record in team leadership, strategic planning, and operational efficiency, dedicated to driving results for the organization and its stakeholders. Expertise in empowering employees to independently manage daily functions while consistently meeting customer needs. Recognized for a results-driven approach, exceptional training and mentoring abilities, and fostering a culture of accountability and excellence. Adaptable in responding to evolving organizational demands, ensuring teams achieve measurable outcomes and collaborative success.
Responsible for the seamless delivery of the P2P function, covering invoice processing, expense reporting, and vendor management.
Preparation of the creditor's statement on a weekly basis.
Managing team activity as per the agreed calendar cycle, such as invoice processing, payment runs, query handling, and month-end activities.
Tracking and monitoring hold invoices, and proactively following up for hold resolution.
Knowledge of GST and TDS deductions.
GST and TDS reconciliation, and coordinate with vendors for any discrepancies.
Review the critical vendor statement with attention given to aged invoices, processing all expenses and reimbursements, with a focus on ensuring proper backup, sign-off, and payments.
Performing multiple audits, such as check audits, utility audits, non-PO audits, etc.
First point of contact for process issues, escalations, and ensure resolution for all problems.
Managing a team of 15 people, which includes handling queries and managing the leave tracker.
Assigning task-based jobs within the team.
Keeping records of balance confirmation of vendors and their reconciliation on a monthly basis.
Vendor Management (updating of vendors' MOUs, statutory details for the payment).
Monitoring of accounts receivable and payable to vendors.
Coordinating with the finance and collection team for payments received and paid queries.
Responsible for overall process results.
Proactive in case an issue is identified or a resolution is not received.
Responsible for ensuring knowledge retention and improvement in the team.
Coach and mentor team members to ensure the team is trained, and yearly goals are set to achieve the desired goal.
Received the Employee of the Year Award for 2022-2023.
Led the accounts payable team to streamline processes, enhancing accuracy and reducing processing time significantly.
Implemented automated invoice processing systems, resulting in improved efficiency and reduced manual errors across operations.
Developed comprehensive training programs for staff, fostering knowledge sharing and improving overall team performance.
Collaborated with cross-functional departments to ensure compliance with financial regulations and enhance audit readiness.
Managed month-end closing activities, ensuring accurate financial reporting and adherence to internal controls.
Collaborated with cross-functional teams to implement process improvements, resulting in enhanced operational efficiency and reduced costs.
Payments Manager (Account Payable)
SMAS Auto Leasing India Private Limited
08.2019 - 11.2021
Subject matter expert for the process.
Preparation of creditor’s statement on weekly basis.
Day to day accidental claim related payment.
Preparation of reports on operations Dept. such as Bookings status, replacement car data, MIS etc.
Keeping records of Balance confirmation of vendors and its reconciliation on monthly basis.
Preparation of provision of automotive maintenance and non-maintenance expenses.
Maintenance of stock and facilitating sale of lease expiry cars by coordinating with Preowned car dealers.
Supporting Audit team for the Maintenance & Non-Maintenance & new car payment related query.
Vendor Management (Updating of vendors MOU, Statutory details for the payment, Purchase/Resale of Vehicle).
Streamlined invoice processing workflows, enhancing operational efficiency and reducing processing time significantly.
Collaborated with cross-functional teams to reconcile discrepancies and improve the accuracy of financial records.
Led audits of accounts payable activities, ensuring compliance with internal controls and regulatory requirements.
Conducted regular analyses of payment cycles, identifying opportunities for cost savings and process optimization.
Developed and maintained relationships with key stakeholders, enhancing communication and collaboration across departments.
Process Developer
Genpact India Ltd.
09.2011 - 08.2019
Providing the resolution till the end in terms of initiating the complaint, follow up on time and ensure the same get resolved in time.
Prioritizing queries case to case basis and managing urgent queries of the Client.
Perform AML/KYC check before doing any transaction.
Analyzing transactions captured by system on account of threat of money laundering & Terror Financing as part of sanctions
As a team member of Procure to Pay Dept. my basic work- Vendor Invoice Processing.
Work on – Urgent aging item. Follow up with vendors.
Working on Debit balance report-closing open debit entries, follow up with Vendor, Payments team.
Looking after Intercompany – Invoices through netting tool and settled it with Netting Journal.
Looking after Direct debit invoices, posting DD Journal. Onto Vendor account.
Checking delicacy of payment of inter-company invoices and requesting refund.
Reconciliation of payment entries posted by R2R team.
Request R2R team for hedge rates for high value invoices. Posting of intracompany journal and reconciling it with intracompany invoices.
Responsible for preparing and sending Time on System reports (TOS) on daily basis, which help managers to have daily track on each individual performance.
Responsible for keeping track on accuracy and productivity of team.
Part of 4-member team to prepare monthly scorecard to show the onshore team about work completion within Service Level Agreement (SLA).
Trained new joiners for the process
Responsible to resolve all transport challenges of the team.
SPOC for onshore team members in the team regarding all escalation, queries & resolutions
Received employee of the year silver award 2012-2013.
Received many monthly and quarterly awards.
Developed and implemented process improvements that enhanced operational efficiency and reduced turnaround times across multiple projects.
Led cross-functional teams to analyze workflows, identifying bottlenecks and recommending solutions that streamlined operations.
Mentored junior staff in process optimization techniques, fostering a culture of continuous improvement and knowledge sharing.
Designed and executed training programs that improved team proficiency in key systems and operational processes.
Utilized data analysis tools to monitor performance metrics, driving insights that informed strategic decision-making and operational adjustments.
Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
Trained new employees on established processes, ensuring consistent performance across the team.
Participated in continuous improvement initiatives, focusing on eliminating non-value-added activities and reducing variability in processes.
Developed robust control plans for critical processes to ensure consistent product quality and compliance with industry standards.
Education
Post Graduate Program - Management (Finance & Marketing)
IILM Institute for Higher Education
Gurgaon
01.2011
Bachelor's of Commerce - Accounts
Agra University
Agra, India
04.2001 -
12th - Commerce
St. Augustine Senior Secondary School
Agra
01.2005
High School Diploma -
St. Augustine Senior Secondary School
Agra
04.2001 -
Skills
Proficient in MS Office suite (Access, Word, Excel, PowerPoint)
Certification
Customer Centricity training organized in Genpact.
Interests
Travelling, Socializing, Watching Movies, Listening to Music, Playing Lawn Tennis and Volleyball, Event Management
Declaration
I hereby declare that above information is correct to the best of my knowledge and belief.
Personal Vitae
Address : 3/2A, Gali No. 6, J-Extension, Laxmi Nagar, New Delhi-110092
Order to Cash - Team Leader at Hindustan Coca-Cola Beverages Private LimitedOrder to Cash - Team Leader at Hindustan Coca-Cola Beverages Private Limited